Global Director of Service, Diagnostics

Werfen; Bedford (MA); On-site; USD 180,000 - 225,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid vacation and sick leave

Performance-based bonus

Commission plan for sales roles

Job summary

Werfen in Bedford, MA seeks a Director, Worldwide Service to lead the vision, strategy, and transformation of the global service organization for Acute Care Diagnostics and Hemostasis. You will drive a modern service model using data, remote support, and standardized processes while partnering with regional teams to deliver exceptional customer experiences.

The role requires strategic thinking, operational rigor, and the ability to develop people and create a high-performing global network.

Qualifications

• Bachelor's degree required in a technical, life sciences, or related field; advanced degree preferred.
• Minimum 5 years leading multi-site or international service organizations.
• Experience driving organizational transformation and change management.
• Proven success leading through influence across matrixed global organizations.
• Strong business acumen and financial management experience.
• Experience in regulated industries, preferably medical devices or diagnostics.

Responsibilities

• Develop and implement a global service strategy aligned with growth objectives.
• Lead strategic initiatives from the Global Service Workshop.
• Modernize service delivery via digital tech, remote support, analytics, and automation.
• Establish global service standards and governance across regions.
• Drive continuous improvement, operational excellence, and customer outcomes.
• Monitor KPIs, dashboards, and leadership systems for accountability.

Skills

Global leadership

Change management

Cross-functional collaboration

Financial management

Regulated industries

Data analytics

Remote support platforms

Lean Six Sigma

Education

Bachelor's degree in Engineering, Business, Life Sciences, Medical Technology, or related field

MBA or advanced degree preferred

Tools

Lean Six Sigma

Job description

Werfen in Bedford, MA seeks a Director, Worldwide Service to lead the vision, strategy, and transformation of the global service organization for Acute Care Diagnostics and Hemostasis. You will drive a modern service model using data, remote support, and standardized processes while partnering with regional teams to deliver exceptional customer experiences.

The role requires strategic thinking, operational rigor, and the ability to develop people and create a high-performing global network.