Director of CS Ops & Global Delivery

RevOps Report; New York (NY); On-site; USD 180,000 - 220,000; Full time

Job summary

Neara seeks a Director of Customer Success Operations in the US market to scale a new CS function and align software delivery, training, and value delivery with engineering and solutions teams. The role focuses on operational rigor, governance, and a mature operating model in a high-growth environment.

Based in New York City, the role leads critical projects, shapes the CS org, and partners with executive leadership to ensure customer success at scale while supporting global operations strategy.

Qualifications

• 8+ years of project management experience, incl. a PMO leadership role within a high-growth software, consulting, or enterprise technology environment.
• Experience supporting or managing enterprise software deployments or large-scale transformation programs.
• Track record of building or redesigning project management standards, rituals, or PMO functions.

Responsibilities

• Build out and operationalize the Operations function in the US, taking it from an early-stage foundation through to a mature operating model that scales with Neara's growth.
• Define and embed project management and customer engagement best practices across the CS team, including coaching for priority projects.
• Design and maintain the project tracking & reporting infrastructure that surfaces status, risks and value delivery to leadership, from team rituals to executive dashboards.
• Set standards for team configuration, including structure, resource allocation, and contract review with Product and Engineering.
• Design and maintain CS onboarding and continuous learning systems.
• Track and surface sustainability signals to leadership to proactively manage burnout risk.

Skills

Project management

PMO leadership

Stakeholder communication

Strategy development

Tools

Fibery

Jira

Asana

Job description

Neara seeks a Director of Customer Success Operations in the US market to scale a new CS function and align software delivery, training, and value delivery with engineering and solutions teams. The role focuses on operational rigor, governance, and a mature operating model in a high-growth environment.

Based in New York City, the role leads critical projects, shapes the CS org, and partners with executive leadership to ensure customer success at scale while supporting global operations strategy.