Global Digital Banking Support Specialist

U.S. Bank; Saint Paul (MN); On-site; USD 57,000 - 76,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation and holidays

Job summary

U.S. Bank seeks a Digital Portal Help Desk Specialist to assist corporate and commercial clients with international digital banking platforms.

You will handle inquiries, provide troubleshooting, and guide customers through onboarding while delivering a high-touch client experience. In this role, you’ll gain exposure to multiple digital banking portals, collaborate with international clients, and grow within International Banking and Operations.

Qualifications

• High school diploma or equivalent.
• Three or more years of relevant work experience.
• Experience in customer service, client support, help desk, banking operations, financial services, or a related field.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to work independently and take ownership of client needs.

Responsibilities

• Respond to client inquiries via phone, email, and ticketing channels.
• Troubleshoot portal access and functionality issues.
• Provide real-time guidance and education on digital banking tools.
• Escalate complex issues and identify recurring trends or system concerns.
• Support new client onboarding and ongoing maintenance activities.
• Review and collect required documentation for client setup requests.
• Establish and maintain client access within digital banking platforms.
• Perform data entry and account maintenance activities with strong attention to detail.
• Build trusted relationships with corporate and commercial clients while delivering a professional, responsive service experience.
• Learn and support multiple digital banking platforms and client setup processes.

Skills

Customer service

Help desk

Banking operations

Communication skills

Independent work

Multitasking

Attention to detail

Client onboarding

Account setup

Education

High school diploma or equivalent

Job description

U.S. Bank seeks a Digital Portal Help Desk Specialist to assist corporate and commercial clients with international digital banking platforms.

You will handle inquiries, provide troubleshooting, and guide customers through onboarding while delivering a high-touch client experience. In this role, you’ll gain exposure to multiple digital banking portals, collaborate with international clients, and grow within International Banking and Operations.