Digital Portal Help Desk - Operations

U.S. Bank; Saint Paul (MN); On-site; USD 57,000 - 76,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation and holidays

Job summary

U.S. Bank seeks a Digital Portal Help Desk Specialist to assist corporate and commercial clients with international digital banking platforms.

You will handle inquiries, provide troubleshooting, and guide customers through onboarding while delivering a high-touch client experience. In this role, you’ll gain exposure to multiple digital banking portals, collaborate with international clients, and grow within International Banking and Operations.

Qualifications

• High school diploma or equivalent.
• Three or more years of relevant work experience.
• Experience in customer service, client support, help desk, banking operations, financial services, or a related field.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to work independently and take ownership of client needs.

Responsibilities

• Respond to client inquiries via phone, email, and ticketing channels.
• Troubleshoot portal access and functionality issues.
• Provide real-time guidance and education on digital banking tools.
• Escalate complex issues and identify recurring trends or system concerns.
• Support new client onboarding and ongoing maintenance activities.
• Review and collect required documentation for client setup requests.
• Establish and maintain client access within digital banking platforms.
• Perform data entry and account maintenance activities with strong attention to detail.
• Build trusted relationships with corporate and commercial clients while delivering a professional, responsive service experience.
• Learn and support multiple digital banking platforms and client setup processes.

Skills

Customer service

Help desk

Banking operations

Communication skills

Independent work

Multitasking

Attention to detail

Client onboarding

Account setup

Education

High school diploma or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Help Global Clients Navigate Digital Banking with Confidence

Are you passionate about delivering exceptional client experiences, solving problems, and helping customers get the most out of technology? Join U.S. Bank's International Banking team as a Digital Portal Help Desk Specialist, where you'll serve as a trusted partner to corporate and commercial clients using our digital banking platforms.

In this highly visible role, you'll combine customer service, technical troubleshooting, and operational support to help clients navigate digital solutions that support their international banking activities. This is an excellent opportunity for someone looking to grow their career within International Banking, digital client support, or banking operations while gaining exposure to a specialized and expanding area of the bank.

The position offers meaningful client interaction, opportunities to develop technical expertise, and a clear path for future growth within the team.

What You’ll Do

As a Digital Portal Help Desk Specialist, you'll support clients who use international banking digital applications and portals. You'll act as a primary point of contact for questions, troubleshooting, and onboarding activities while ensuring a seamless client experience.

Key Responsibilities

• Respond to client inquiries received through phone, email, and ticketing channels.
• Troubleshoot portal access and functionality issues, including conducting screen-sharing sessions to assist clients.
• Provide real-time guidance and education on digital banking tools and processes.
• Escalate complex issues and identify recurring trends or system concerns.
• Support new client onboarding and ongoing maintenance activities.
• Review and collect required documentation for client setup requests.
• Establish and maintain client access within digital banking platforms.
• Perform data entry and account maintenance activities with strong attention to detail.
• Build trusted relationships with corporate and commercial clients while delivering a professional, responsive service experience.
• Learn and support multiple digital banking platforms and client setup processes.

Why This Role Stands Out

• Work directly with sophisticated corporate and international banking clients.
• Gain exposure to digital banking technology, client onboarding, and operational processes.
• Develop expertise across multiple banking portals and applications.
• Join a collaborative, supportive team that values learning and development.
• Benefit from long-term career growth opportunities within International Banking and Operations.
• Build skills that combine technology, operations, and client relationship management.

What Success Looks Like

• Quickly develop expertise in multiple digital banking portals.
• Learn client setup and onboarding processes.
• Independently address client requests and support inquiries.
• Respond promptly to emails, tickets, and client communications.
• Deliver an exceptional client experience while meeting service expectations.
• Build trusted relationships through professionalism, responsiveness, and reliability.
• Demonstrate a willingness to learn and grow within the team and organization.

Schedule & Location

Location: Saint Paul – West Side Flats

Schedule: Monday–Friday | 8:30 a.m. – 5:00 p.m. CST

Basic Qualifications

• High school diploma or equivalent
• Three or more years of relevant work experience
• Experience in customer service, client support, help desk, banking operations, financial services, or a related field.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to work independently and take ownership of client needs.

Preferred Skills/Experience

We're especially interested in candidates who bring:

• Experience supporting customers or clients in a professional environment.
• Help desk, technical support, digital platform, or application support experience.
• Strong troubleshooting and problem-solving capabilities.
• Experience communicating with clients by phone and email.
• Ability to learn new systems, applications, and processes quickly.
• Excellent attention to detail and commitment to service excellence.
• Banking, treasury management, international banking, foreign exchange, settlements, or financial services experience.
• Experience onboarding clients or managing account setup activities.
• A passion for delivering outstanding client experiences.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $27.50 - $36.68

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.