Global End-User Support Specialist II

CPM; Harlan (IA); On-site; USD 52,000 - 70,000; Full time

Job summary

CPM Acquisition Corp. in Harlan, Iowa, is seeking a Help Desk Support Services Specialist II to deliver advanced end-user support across CPM’s global enterprise, with emphasis on enterprise standards, security, and global alignment.

You will configure and deploy workstations, manage AD and Office 365 accounts, enforce security policies, and participate in cross-site IT projects from a centralized Corporate IT resource.

Qualifications

• Bachelor’s degree preferred or equivalent IT experience.
• Experience in desktop or end-user support is preferred.
• Strong problem-solving and independent troubleshooting abilities.
• Excellent communication across regions and time zones.

Responsibilities

• Provide Tier II support for complex hardware, software, and connectivity issues.
• Image, configure, and deploy user workstations and peripherals.
• Manage user accounts in Active Directory and Office 365.
• Enforce IT security and data privacy standards.
• Document procedures and assist cross-site IT projects.

Skills

End-user support

Networking basics

Troubleshooting

Communication

Time management

Global collaboration

Ownership

Education

Bachelor’s degree in Computer Science, Computer Engineering, or related field

Tools

Active Directory

Office 365

Imaging workstations

Job description

CPM Acquisition Corp. in Harlan, Iowa, is seeking a Help Desk Support Services Specialist II to deliver advanced end-user support across CPM’s global enterprise, with emphasis on enterprise standards, security, and global alignment.

You will configure and deploy workstations, manage AD and Office 365 accounts, enforce security policies, and participate in cross-site IT projects from a centralized Corporate IT resource.