Global Delivery Center Transformation Lead

Grant Thornton (US); New York (NY); On-site; USD 160,000 - 240,000; Full time

Job summary

Grant Thornton (US) seeks an Associate Director for Delivery Center Organization Effectiveness to lead transformation programs across global delivery centers. You will drive consistency, standardization, and executive communication to scale our delivery ecosystem to 10,000+ resources.

The role requires a seasoned IT services leader with international collaboration skills, strong portfolio governance, and a track record in high-growth environments.

Qualifications

• Bachelor's degree in IT/Business; MBA preferred.
• 10+ years in IT service delivery, shared services, global operations or managed services.
• Proven experience running a portfolio of transformation programs for multi-region delivery centers.
• Strong understanding of onshore/nearshore/offshore delivery models and multi-tower integration.
• Exceptional communication, presentation and executive-level influencing skills.
• Hands-on leader with portfolio and program management and execution bias.
• Fluent and professional English, verbal and written.
• Experience in high-growth environments with large-scale ramp-ups (5,000–10,000+ resources).

Responsibilities

• Lead the portfolio of transformation programs for driving consistency and standardization across delivery centers at scale.
• Develop delivery center strategy, governance including monthly and quarterly reviews to communicate progress and ROI.
• Build Delivery Center Playbooks outlining engagement and best practices across centers.
• Create customer success stories and testimonials to accelerate adoption and engagement.
• Establish repeatable onboarding playbooks and processes to support growth to 10,000+ resources.

Job description

Grant Thornton (US) seeks an Associate Director for Delivery Center Organization Effectiveness to lead transformation programs across global delivery centers. You will drive consistency, standardization, and executive communication to scale our delivery ecosystem to 10,000+ resources.

The role requires a seasoned IT services leader with international collaboration skills, strong portfolio governance, and a track record in high-growth environments.