Associate Director, Delivery Center Organization Effectiveness

Grant Thornton (US); New York (NY); On-site; USD 160,000 - 240,000; Full time

Job summary

Grant Thornton (US) seeks an Associate Director for Delivery Center Organization Effectiveness to lead transformation programs across global delivery centers. You will drive consistency, standardization, and executive communication to scale our delivery ecosystem to 10,000+ resources.

The role requires a seasoned IT services leader with international collaboration skills, strong portfolio governance, and a track record in high-growth environments.

Qualifications

• Bachelor's degree in IT/Business; MBA preferred.
• 10+ years in IT service delivery, shared services, global operations or managed services.
• Proven experience running a portfolio of transformation programs for multi-region delivery centers.
• Strong understanding of onshore/nearshore/offshore delivery models and multi-tower integration.
• Exceptional communication, presentation and executive-level influencing skills.
• Hands-on leader with portfolio and program management and execution bias.
• Fluent and professional English, verbal and written.
• Experience in high-growth environments with large-scale ramp-ups (5,000–10,000+ resources).

Responsibilities

• Lead the portfolio of transformation programs for driving consistency and standardization across delivery centers at scale.
• Develop delivery center strategy, governance including monthly and quarterly reviews to communicate progress and ROI.
• Build Delivery Center Playbooks outlining engagement and best practices across centers.
• Create customer success stories and testimonials to accelerate adoption and engagement.
• Establish repeatable onboarding playbooks and processes to support growth to 10,000+ resources.

Job description

The Associate Director, Delivery Center Organization Effectiveness plays a critical role in building, integrating and optimizing our Global Delivery Center (GDC) ecosystem across EMEA, APAC, and LATAM. This Associate Director-level leader will lead the portfolio of projects/programs driving consistency, standardization across delivery centers with a global delivery workforce to 10,000+ resources.

The ideal candidate is a seasoned IT services expert with proven experience of running a portfolio of transformation programs for building, scaling and integrating multi-region delivery centers at scale. This role requires exceptional knowledge of global delivery center transformation, communication, strong executive presence, and the ability to influence and collaborate with senior leadership across the organization.

Key Responsibilities:

Global Delivery Center Organization Effectiveness

• -Lead the portfolio of transformation programs for driving consistency and standardization across delivery centers at scale including stakeholder and internal communications, Delivery Center portal, DC Collateral – Playbooks, Presentations, case studies, and brand consistency across delivery centers.
• -Support build of delivery center strategy, stakeholder management and governance including monthly quarterly reviews to effectively communicate progress against the program portfolio with the ROI.
• -Develop Delivery Center Playbooks outlining how to engage across delivery centers and best practices of working with delivery centers.
• -Build customer success stories and testimonials across delivery centers and help accelerate adoption and engagement across delivery center.
• -Establish repeatable onboarding playbooks, processes, and best practices to support growth to 10,000+ delivery resources across delivery centers.
• -Other duties as assigned.

Qualifications & Experience

Required

• -Bachelor’s degree in IT, Business or another related field; MBA preferred.
• -10+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• -Proven experience of running a portfolio of transformation programs for building, scaling and integrating multi-region delivery centers at scale
• -Strong understanding of onshore/nearshore/offshore delivery model, global delivery center operations, global service delivery, and multi-tower integration.
• -Exceptional communication, presentation, and executive-level influencing skills.
• -Should be a hands-on leader with strong portfolio and program management and a strong bias towards execution.
• -Fluent and professional English—verbal and written.
• -Demonstrated ability to work in complex, multinational environments and collaborate effectively with senior leadership.
• -Experience in high-growth environments with large-scale ramp-ups (5000 - 10,000+ resources).

Personal Attributes

• -Strong executive presence with the ability to lead strategic discussions at the Director and Managing Director level.
• -Highly collaborative, diplomatic, and influential—able to align diverse teams toward common goals.
• -Structured, process-oriented, and able to build scalable operational frameworks.
• -Comfortable working in fast-paced environments with aggressive growth targets.
• -High degree of cultural awareness and ability to operate across multiple geographies.

The base salary range for this position is between $160,000 and $240,000. Placement within the pay range is at Grant Thornton’s discretion, and it is based on multiple factors, including but not limited to, job -related knowledge/skills, experience, business needs, progression within the role, geographic location, and internal equity. At Grant Thornton, compensation decisions are dependent upon the facts and circumstances of each position and candidate.