Global Data Center Repairs Program Lead

Anthropic; Friendly (MD); Hybrid; USD 320.000 - 405.000; Vollzeit

Benefits dieser Stelle

Equity donation matching

Generous vacation & parental leave

Flexible working hours

Office in San Francisco

Zusammenfassung

Anthropic seeks a Repairs Lead in the Data Center Infrastructure organization to define and manage end-to-end hardware repair programs across our growing data center fleet. You will own repair turnaround times, backlogs, and ensure parts availability and vendor collaboration to meet SLAs.

You will develop scalable repair processes, set standards for site operations and repair vendors, and drive root-cause analysis with engineering and suppliers to improve uptime at scale.

Qualifikationen

• 8+ years in data center operations management.
• Proven track record running break-fix programs at large scale across multiple sites.
• Experience managing OEMs/ODMs and warranty programs.
• Hands-on technical depth in server, network, and rack hardware.
• Strong ability to build and improve operational processes.
• Bachelor's degree or equivalent practical experience.

Aufgaben

• Define the global repair strategy including repair SLAs, prioritization rules, escalation paths, and reporting methods, and drive standardization across all sites.
• Own repair turnaround time and repair backlog across the fleet evidenced by Anthropic-owned ticket and telemetry dashboards you help develop.
• Author and improve procedures for triage, break-fix, return-to-service validation, and train site operations partners on how to execute them.
• Manage RMA and reverse logistics programs with OEMs, ODMs, and depot repair vendors, including warranty claims and failure analysis feedback.
• Set spares pool sizing and stocking levels by site and part, coordinating with supply chain and asset management.
• Analyze failure patterns to identify root causes and drive corrective actions with engineering, suppliers, and site operations owners.
• Lead operating cadence with vendor/site leads, weekly repair reviews, scorecards, and business reviews, driving corrective actions for SLA excursions.

Kenntnisse

Data center ops leadership

Vendor management

Hardware depth

SLA management

Data analytics

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Anthropic seeks a Repairs Lead in the Data Center Infrastructure organization to define and manage end-to-end hardware repair programs across our growing data center fleet. You will own repair turnaround times, backlogs, and ensure parts availability and vendor collaboration to meet SLAs.

You will develop scalable repair processes, set standards for site operations and repair vendors, and drive root-cause analysis with engineering and suppliers to improve uptime at scale.