Data Center Site Operations Leader

Menlo Ventures; San Francisco (CA); Hybrid; USD 320,000 - 405,000; Full time

Job summary

Anthropic is seeking a Site Lead for Data Center Operations to own site outcomes across assigned data halls, including deployment velocity, availability, and incident response. You will manage vendor on-site teams, set priorities, and define governance rhythms, building playbooks fleet-wide.

You will define operational processes, quality gates, and drive program improvements across partner-operated sites, ensuring performance against SLAs and security standards while coordinating with

Qualifications

• 8+ years of experience in data center operations (hardware, IT infrastructure, or critical facilities) as a manager, technical lead or related role.
• Managed vendors, MSPs, or contract workforces to measurable outcomes (SOWs, SLAs, reviews).
• Hands-on technical depth in server, network, and rack-level infra to verify claims and audit quality.
• Built or substantially improved operational processes, not just run them.
• Experience in incident command or lead-responder roles and clear communication under ambiguity.

Responsibilities

• Own site availability, deployment milestones, and repair turnaround with independent data.
• Set daily and weekly vendor priorities and lead operating cadence (standups, reviews).
• Define and improve procedures for deployment, break-fix, change management, security, and EHS compliance.
• Track vendor performance against SLAs and staffing commitments, drive corrective actions.
• Participate in incident escalation on-call; act as Incident Commander for site incidents and manage communications.
• Translate engineering requirements into vendor direction and communicate site constraints to leadership.

Skills

Data center operations

Vendor management

Technical depth: servers, networks, r"

Process improvement

Incident command

On-call readiness

Education

Bachelor's degree or equivalent

Job description

Anthropic is seeking a Site Lead for Data Center Operations to own site outcomes across assigned data halls, including deployment velocity, availability, and incident response. You will manage vendor on-site teams, set priorities, and define governance rhythms, building playbooks fleet-wide.

You will define operational processes, quality gates, and drive program improvements across partner-operated sites, ensuring performance against SLAs and security standards while coordinating with