IT Service Desk Technician – Fast-Paced Tech Support

NTT Global Data Centers Americas, Inc.; Ashburn (VA); Remote; USD 51,000 - 66,000; Full time

Benefits offered by this job

Remote work stipend

Health, dental, vision benefits

401(k) retirement plan

Job summary

NTT Global Data Centers Americas, Inc. is seeking a technical support specialist to assist customers with hardware, software, and networking issues.

You will triage requests, document actions, and escalate complex problems to the appropriate teams to ensure rapid resolution. The role requires strong customer service, the ability to work in a fast-paced data center environment, and a willingness to support a 24/7 operation.

Qualifications

• Minimum 1 year of experience in a help desk or IT support role.
• Proficient with MS Office and basic networking concepts.
• Ability to work in a fast-paced, on-site or remote environment.

Responsibilities

• Provide technical support for computer hardware and software.
• Record and track customer information and issues; escalate as needed.
• Troubleshoot hardware, software, and network problems with end users.
• Document steps taken and verify solutions with users.
• Support asset lifecycle activities and account provisioning.

Skills

Customer service

MS Office

Typing 35 wpm

Networking basics

Independent work

Education

High school diploma

Associate degree / technical training

Tools

MS Office Suite

Ticketing system

Job description

NTT Global Data Centers Americas, Inc. is seeking a technical support specialist to assist customers with hardware, software, and networking issues.

You will triage requests, document actions, and escalate complex problems to the appropriate teams to ensure rapid resolution. The role requires strong customer service, the ability to work in a fast-paced data center environment, and a willingness to support a 24/7 operation.