Global Data Center CX Program Specialist

Corning Inc.; Charlotte (NC); Vor Ort; USD 63.000 - 87.000; Vollzeit

Benefits dieser Stelle

Bonuses

Pension plan

Health benefits

Paid time off

Employee recognition

Zusammenfassung

Corning Optical Communications seeks a Customer Experience (CEx) Program Specialist to support Global and Strategic Hyperscale Data Center accounts. You will coordinate cross-functional project delivery with the GAM team, manage timelines, and ensure exceptional support from kickoff to completion.

You will work with operations, product line management, supply chain, and manufacturing to meet milestones, while forecasting and tracking progress in Salesforce and SAP.

Qualifikationen

• 3+ years of experience in project coordination, program management, or account management in a B2B technology, telecommunications, or data center environment.
• Proficiency with Salesforce.com and SAP for project tracking, forecasting, and customer record management.
• Proficiency with MS Office Suite including Excel, PowerPoint, OneNote, Teams, and SharePoint.

Aufgaben

• Coordinate delivery for large-scale Data Center accounts by partnering with Customer Operations, Product Line Management, Supply Chain, and Manufacturing on project timelines and milestones; maintain detailed documentation for internal and external stakeholders.
• Support Global Account Managers and Sales Engineers by identifying key decision makers and influencers within assigned accounts; actively manage customer contacts to support deal closure.
• Forecast major projects through Salesforce.com and SAP; maintain current project data, onsite dates, and status updates through internal tools and weekly stakeholder meetings.
• Attend and coordinate customer meetings to review project metrics and manage open action items.
• Identify new project opportunities within assigned accounts and support the close of high-profile business in the Global and Strategic Data Center market

Kenntnisse

PM experience

Salesforce

SAP

MS Office

Data center knowledge

Multi-account management

Ausbildung

Bachelor's degree

Tools

Salesforce.com

SAP

MS Office Suite

Jobbeschreibung

Corning Optical Communications seeks a Customer Experience (CEx) Program Specialist to support Global and Strategic Hyperscale Data Center accounts. You will coordinate cross-functional project delivery with the GAM team, manage timelines, and ensure exceptional support from kickoff to completion.

You will work with operations, product line management, supply chain, and manufacturing to meet milestones, while forecasting and tracking progress in Salesforce and SAP.