Global D365 F&O ERP Solutions Specialist

Demant

New Jersey

On-site

USD 23,000 - 47,000

Full time

14 days+

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Job summary

Demant is seeking a Dynamics 365 Finance & Operations consultant to support, optimize, and evolve our global platform in Mexico City. You will triage issues for super users, own incidents and service requests, and ensure timely resolutions while coordinating with cross-functional teams across regions.

The role requires ERP experience (D365F&O/AX2012), knowledge of wholesale and logistics processes, and travel availability.

Qualifications

Bachelor's degree within IT/ Logistics/Finance.
3+ years of experience as a Consultant with D365F&O or AX2012 or another ERP.
Familiar with ServiceNow or Azure DevOps.
Strong understanding of wholesale, logistics and hub processes.
Fluent English and a collaborative mindset.
Travel availability is expected.

Responsibilities

Providing ongoing support to super users and business analysts, triaging issues, and ensuring timely resolution
Ownership of incident, change or service requests until closure
Ensure that backlog is monitored in ServiceNow and acted upon according to business priorities
Collaborate with cross-functional teams to ensure high-quality solution delivery and knowledge transfer to super users and team members
Facilitate super user training and UAT testing related with code release cycles
Participate in initiatives, contributing business knowledge and application insights
Some tasks and projects may be assigned under the direction of the supervisor.