ERP Solutions Specialist - Supply Chain

Oticon, Inc; Franklin Township (NJ); On-site; USD 35,000 - 52,000; Full time

Job summary

Oticon, Inc is seeking a D365F&O consultant to support and optimize our global Finance & Operations platform from Mexico City. You will collaborate with super users and business analysts across borders, triage issues, and drive timely resolutions.

The role requires 3+ years of ERP experience, familiarity with ServiceNow or Azure DevOps, and a solid grasp of wholesale and hub logistics. English fluency and travel availability are essential.

Qualifications

• Bachelor's degree within IT/ Logistics/Finance.
• 3+ years of experience as a Consultant with D365F&O or AX2012 or another ERP, ideally within international or multi-cultural enterprises.
• Familiar with ServiceNow or Azure DevOps.
• Possess strong understanding of wholesale, logistics and hub processes.
• Communicate fluently in English and bring a collaborative mindset to team assignments.
• Travel availability is expected.

Responsibilities

• Providing ongoing support to super users and business analysts, triaging issues, and ensuring timely resolution.
• Ownership of incident, change or service requests until closure.
• Ensure that backlog is monitored in ServiceNow and acted upon according to business priorities.
• Collaborate with cross-functional teams to ensure high-quality solution delivery and knowledge transfer to super users and team members.
• Facilitate super user training and UAT testing related with code release cycles.
• Participate in initiatives, contributing business knowledge and application insights.

Skills

D365F&O experience

AX2012 experience

ServiceNow

Azure DevOps

Logistics knowledge

English language

Travel availability

Education

Bachelor's degree in IT/Logistics/Finance

Tools

ServiceNow

Azure DevOps

D365F&O

Job description

Overview

This position is in Mexico City, Mexico.

Are you passionate about helping businesses run smarter, faster, and more efficiently? Do you thrive in an international environment where your expertise truly makes an impact? Join our dynamic team and become a key player in supporting, optimizing, and evolving our global Dynamics 365 Finance & Operations platform.

Here, you'll work with modern technology, collaborate with experts across countries, and contribute to meaningful improvements that reach users worldwide. If you're driven by problemsolving, continuous learning, and being part of a supportive, forwardthinking culture - this is the place for you.

Responsibilities

• Providing ongoing support to super users and business analysts, triaging issues, and ensuring timely resolution
• Ownership of incident, change or service requests until closure
• Ensure that backlog is monitored in ServiceNow and acted upon according to business priorities
• Collaborate with cross-functional teams to ensure high-quality solution delivery and knowledge transfer to super users and team members
• Facilitate super user training and UAT testing related with code release cycles
• Participate in initiatives, contributing business knowledge and application insights

Some tasks and projects may be assigned under the direction of the supervisor.

Qualifications

Qualification requirements

• Bachelor's degree within IT/ Logistics/Finance
• Have 3+ years of experience as a Consultant with D365F&O or AX2012 or another ERP, ideally within international or multi-cultural enterprises
• Are familiar with ServiceNow or Azure DevOps
• Possess strong understanding of wholesale, logistics and hub processes
• Communicate fluently in English and bring a collaborative mindset to team assignments
• Travel availability is expected

Desired competencies

• Have a proven ability to translate business needs into system functionalities
• Are comfortable working with diverse stakeholders in fastchanging environments
• Proven ability to work efficiently under pressure and handle demands from multiple teams simultaneously
• A proactive, solution-oriented mindset

The Company is an Equal Opportunity / Aff. employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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