Global Dynamics 365 F&O Support & Training Specialist

Oticon, Inc

Franklin Township (NJ)

On-site

USD 90,000 - 120,000

Full time

5 days ago

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Job summary

Oticon, Inc. is seeking an ERP consultant focused on Dynamics 365 Finance & Operations to support global users. The role emphasizes driving solutions across countries, collaborating with teams, and enabling continuous improvements in ERP processes.

You will work with D365F&O, ServiceNow, and Azure DevOps in an international context, translating business needs into system functionality while ensuring quality and timely delivery. Travel to client sites is expected.

Qualifications

Bachelor's degree within IT/ Logistics/Finance.
3+ years as a Consultant with D365F&O or AX2012 or another ERP, ideally in international/multi-cultural enterprises.
Familiar with ServiceNow or Azure DevOps.
Strong understanding of wholesale, finance and hub processes.
Fluent English communication and collaborative mindset.
Travel availability expected.

Responsibilities

Provide ongoing support to super users and business analysts, triaging issues, and ensuring timely resolution.
Ownership of incident, change or service requests until closure.
Ensure backlog is monitored in ServiceNow and acted upon according to business priorities.
Collaborate with cross-functional teams to ensure high-quality solution delivery and knowledge transfer to super users and team members.
Facilitate super user training and UAT testing related with code release cycles.
Participate in initiatives, contributing business knowledge and application insights.
Some tasks and projects may be assigned under the direction of the supervisor.