ERP Solutions Specialist - Supply Chain

Demant; New Jersey; On-site; USD 23,000 - 47,000; Full time

Job summary

Demant is seeking a Dynamics 365 Finance & Operations consultant to support, optimize, and evolve our global platform in Mexico City. You will triage issues for super users, own incidents and service requests, and ensure timely resolutions while coordinating with cross-functional teams across regions.

The role requires ERP experience (D365F&O/AX2012), knowledge of wholesale and logistics processes, and travel availability.

Qualifications

• Bachelor's degree within IT/ Logistics/Finance.
• 3+ years of experience as a Consultant with D365F&O or AX2012 or another ERP.
• Familiar with ServiceNow or Azure DevOps.
• Strong understanding of wholesale, logistics and hub processes.
• Fluent English and a collaborative mindset.
• Travel availability is expected.

Responsibilities

• Providing ongoing support to super users and business analysts, triaging issues, and ensuring timely resolution
• Ownership of incident, change or service requests until closure
• Ensure that backlog is monitored in ServiceNow and acted upon according to business priorities
• Collaborate with cross-functional teams to ensure high-quality solution delivery and knowledge transfer to super users and team members
• Facilitate super user training and UAT testing related with code release cycles
• Participate in initiatives, contributing business knowledge and application insights
• Some tasks and projects may be assigned under the direction of the supervisor.

Skills

D365F&O experience

Logistics knowledge

English fluency

Travel availability

Education

Bachelor's degree in IT/Logistics/Finance

Tools

ServiceNow

Azure DevOps

Job description

Overview

This position is in Mexico City, Mexico.

Are you passionate about helping businesses run smarter, faster, and more efficiently? Do you thrive in an international environment where your expertise truly makes an impact? Join our dynamic team and become a key player in supporting, optimizing, and evolving our global Dynamics 365 Finance & Operations platform.

Here, you'll work with modern technology, collaborate with experts across countries, and contribute to meaningful improvements that reach users worldwide. If you're driven by problem-solving, continuous learning, and being part of a supportive, forward-thinking culture - this is the place for you.

Responsibilities

• Providing ongoing support to super users and business analysts, triaging issues, and ensuring timely resolution
• Ownership of incident, change or service requests until closure
• Ensure that backlog is monitored in ServiceNow and acted upon according to business priorities
• Collaborate with cross-functional teams to ensure high-quality solution delivery and knowledge transfer to super users and team members
• Facilitate super user training and UAT testing related with code release cycles
• Participate in initiatives, contributing business knowledge and application insights

Some tasks and projects may be assigned under the direction of the supervisor.

Qualifications

Qualification requirements

• Bachelor's degree within IT/ Logistics/Finance
• Have 3+ years of experience as a Consultant with D365F&O or AX2012 or another ERP, ideally within international or multi-cultural enterprises
• Are familiar with ServiceNow or Azure DevOps
• Possess strong understanding of wholesale, logistics and hub processes
• Communicate fluently in English and bring a collaborative mindset to team assignments
• Travel availability is expected

Desired competencies

• Have a proven ability to translate business needs into system functionalities
• Are comfortable working with diverse stakeholders in fast-changing environments
• Proven ability to work efficiently under pressure and handle demands from multiple teams simultaneously
• A proactive, solution-oriented mindset

The Company is an Equal Opportunity / Affir

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