Customer Service Executive (Spanish & English Speaker)

CHEP; United States; Hybride; USD 42 000 - 54 000; Plein temps

Résumé du poste

CHEP, a global leader in sustainable supply chain solutions, seeks a bilingual Customer Service Executive (Spanish and English) to join its European Customer Service team. You will resolve inquiries, onboard new customers, and collaborate with Sales, Finance, and Operations to ensure a seamless experience.

In this hybrid remote role, you will handle multi-channel communications, maintain accurate customer data, and contribute to process improvements that raise service levels and satisfaction

Qualifications

• Experience in customer service, administration, or operational support.
• Experience with defined processes and service standards.
• Comfortable using business systems and digital tools.
• Ability to manage multiple priorities in a dynamic environment.

Responsabilités

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to SLAs.
• Facilitate smooth customer onboarding processes and deliver system training when needed.
• Collaborate cross-functionally with Sales, Finance, and Operations to ensure a seamless customer experience.
• Maintain accurate customer information and service requests in relevant systems.
• Conduct regular reviews of customer accounts to assess performance and provide insights.
• Contribute ideas to optimize customer service processes and increase service levels.
• Support customer retention by addressing issues and monitoring satisfaction metrics.
• Advocate for customers within the organization and address needs with stakeholders.

Connaissances

Spanish language

English language

Customer service

Cross-functional collaboration

Data accuracy

Communication

Outils

CRM systems

Description du poste

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through ourHybrid Work Model.

Job Description

Bring Your Languages. Build Your Career. Make an Impact Across Europe.

At CHEP, we help move goods to more people, in more places, than any other organization on earth. Behind this success is a team of customer-focused professionals who deliver exceptional service every day.

We're looking for a Spanish and English-speaking Customer Service Executive to join our European Customer Service team. If you enjoy solving problems, helping customers, working with digital tools, and collaborating in an international environment, this could be the perfect opportunity for you.

Key Responsibilities May Include:

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
• Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
• Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
• Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
• Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
• Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
• Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
• Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.

What Makes You Successful

We're looking for someone who combines customer passion with strong organizational skills.

Essential Experience

• Experience in customer service, administration, or operational support.
• Experience working within defined processes and service standards.
• Comfortable using business systems, digital tools, and technology platforms.
• Ability to manage multiple priorities in a dynamic environment.

Preferred Experience

• Contact Centre, Shared Services, Customer Operations, or BPO environment.
• High-volume transactional processing.
• Multi-channel customer support experience (phone, email, digital platforms, etc.).

Skills You’ll Bring

• Customer-first mindset.
• Strong communication andrelationship-buildingskills.
• Excellent attention to detail and data accuracy.
• Problem-solving ability and sound judgment.
• Effective time management and prioritization skills.
• Collaboration and teamwork.
• Continuous improvement mindset.
• Digital curiosity and confidence with technology.
• Knowledge of customer service systems and workflows is an advantage.

Language Requirements

• Fluent Spanish (C1/C2)
• Fluent English (C1/C2)
• Additional European languages are an advantage.

Why Join CHEP?

• Work for a global leader in sustainable supply chain solutions.
• Be part of a collaborative and supportive international team.
• Gain exposure to customers and stakeholders across Europe.
• Develop your career within a growing, customer-focused organization.
• Contribute to meaningful work that supports some of the world's most recognized brands.

Remote Type

Hybrid Remote

Skills to succeed in the role

Adaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.