Global Customer & Vendor Master Data Leader

Johnson & Johnson MedTech; West Chester (Chester County); On-site; USD 102,000 - 204,000; Full time

Job summary

Johnson & Johnson’s DePuy Synthes seeks a Manager, Customer and Vendor Master Operations to lead global master data governance across SC&O systems, ensuring accurate and compliant customer and vendor records. You will partner with Commercial, Procurement, Finance, IT and Shared Services to harmonize processes, drive data quality, and support audit readiness and regulatory obligations.

The role demands leadership of a global team, managing priorities, and delivering scalable data solutions in a

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Finance, Information Systems, Data Management, or related field is required.
• MBA or advanced degree is preferred.
• 8–10 years in master data operations or related functions within a global setting.

Responsibilities

• Lead global Customer and Vendor Master Operations for Supply Chain, ensuring accurate, complete, timely, and policy-compliant creation and governance of customer and vendor records across SC&O systems.
• Own and continuously improve end-to-end customer and vendor master data processes, including intake, validation, approval, creation, change, blocking, and duplicate prevention.
• Partner with Commercial, Procurement, Finance, Global Supply Chain, IT and Shared Services to align master data design with operational requirements.
• Serve as a key systems leader for customer and vendor master capabilities in ERP and adjacent systems, supporting enhancements, data migrations, testing, and transformation initiatives.
• Maintain governance, controls, segregation‑of‑duties, SOPs, and evidence for audit readiness, privacy, compliance, and regulatory obligations.
• Lead, coach, and develop a global team and/or matrixed resources, fostering accountability and collaboration.
• Monitor service levels, throughput, backlog, performance, and data quality metrics; address root causes of master data issues.
• Provide SME support for data standardization, process harmonization, automation, and lifecycle governance.

Skills

Master data operations

Vendor/customer data

ERP systems (SAP)

Stakeholder management

Regulated environment

Education

Bachelor’s degree

MBA preferred

Tools

SAP MDG

SAP S/4HANA

Data management tooling

Job description

Johnson & Johnson’s DePuy Synthes seeks a Manager, Customer and Vendor Master Operations to lead global master data governance across SC&O systems, ensuring accurate and compliant customer and vendor records. You will partner with Commercial, Procurement, Finance, IT and Shared Services to harmonize processes, drive data quality, and support audit readiness and regulatory obligations.

The role demands leadership of a global team, managing priorities, and delivering scalable data solutions in a