Manager, Customer and Vendor Master Operations

Johnson Johnson; Raynham (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Johnson & Johnson in Raynham, MA is seeking a Manager, Customer and Vendor Master Operations to lead global master data governance across SC&O systems, ensuring accurate customer and vendor records and compliant processes.

You will partner with Commercial, Finance, IT and Shared Services to standardize data design, drive automation, and build a high-performing, globally distributed team.

Qualifications

• 8-10 years in master data operations or related fields within a global organization.
• Experience in customer/vendor data management and data governance.
• Experience in shared services or enterprise systems.

Responsibilities

• Lead global Customer and Vendor Master Operations for Supply Chain, ensuring accurate, complete, timely and policy‑compliant creation and governance of records.
• Own end-to-end master data processes including intake, validation, approval, creation, change and deactivation.
• Partner with Commercial, Procurement, Finance, Global Supply Chain, IT and Shared Services to align data processes with requirements.
• Serve as a systems leader for master data capabilities in ERP and adjacent systems.
• Maintain governance, controls, and evidence for audit readiness and compliance.
• Lead and develop a global team, fostering accountability and collaboration.
• Monitor service levels, data quality, and performance; address root causes of issues.
• Provide SME input for data standardization, automation, and lifecycle governance.

Skills

Data governance

ERP systems

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Supply Chain Management, Finance, Information Systems, Data Management, or a related field

Tools

ERP systems (e.g., SAP)

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Data Analytics & Computational Sciences

Job Sub Function:

Data Engineering

Job Category:

People Leader

All Job Posting Locations

• Raritan, New Jersey, United States of America
• Raynham, Massachusetts, United States of America
• West Chester, Pennsylvania, United States of America

Job Description:

DePuy Synthes is recruiting for a Manager, Customer and Vendor Master Operations.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Job Overview

The Manager, Customer and Vendor Master Operations is a global role within the Supply Chain Services capability, providing operational leadership and systems enablement to Global Supply Chain. Sitting within Supply Chain & Operations (SC&O) Systems, this role owns the integrity, governance, and performance of customer and vendor master data and related operational processes that underpin planning, manufacturing, logistics, and distribution. This position plays a critical role in ensuring scalable, compliant, and efficient supply chain operations by aligning customer and vendor master operations with enterprise systems, controls, and transformation priorities.

Key Responsibilities

• Lead global Customer and Vendor Master Operations for Supply Chain, ensuring accurate, complete, timely, and policy-compliant creation and governance of customer and vendor records across SC&O systems.
• Own and continuously improve end-to-end customer and vendor master data processes, including request intake, validation, approval, creation, change, blocking, deactivation, and duplicate prevention that support supply chain execution and reporting.
• Partner with Commercial, Procurement, Finance, Global Supply Chain, Finance, IT, and Shared Services to translate align master data design with operational and business requirements into standardized customer and vendor data processes and rules.
• Serve as a key systems leader for customer and vendor master capabilities in ERP and adjacent systems, supporting enhancements, integrations, data migrations, testing, and transformation initiatives.
• Maintain governance, controls, segregation-of-duties requirements, standard operating procedures, and evidence needed to support audit readiness, privacy, compliance, and regulatory obligations.
• Lead, coach, and develop a global team and/or matrixed resources, fostering a culture of accountability, continuous improvement, and collaboration.
• Monitor service levels, throughput, backlog, performance, and data quality metrics; address root causes and escalated complex customer or vendor master issues that affect business operations.
• Provide subject-matter expertise and decision support for customer and vendor master initiatives, including data standardization, process harmonization, automation, and lifecycle governance.

Qualifications

Education

• Required: Bachelor's degree in Business Administration, Supply Chain Management, Finance, Information Systems, Data Management, or a related field.
• Preferred: MBA or advanced degree in Business Administration, Supply Chain Management, Finance, Information Systems, or Data Management.

Experience and Skills

Required

• 8-10 years of progressive experience in master data operations, customer or vendor data management, shared services, supply chain, procurement, commercial operations, finance operations, or enterprise systems within a global organization.
• Demonstra