Global Customer Success & Training Lead

Petrosoft LLC; Pittsburgh (Allegheny County); On-site; USD 80,000 - 105,000; Full time

Job summary

Petrosoft LLC in the United States seeks a Customer Success Manager to be the primary contact for education and support, ensuring customers gain full value from Petrosoft products. The role focuses on increasing product knowledge, self-sufficiency, issue resolution, and overall satisfaction, while coordinating regular touchpoints and identifying training needs across a portfolio of clients.

Travel domestically and internationally as required; you will deliver training sessions, develop success

Qualifications

• Fluent in English.
• Proven track record in a customer success or similar role.
• Excellent communication skills.
• Strong computer and technical skills for international travel.
• Detail oriented with ability to manage multiple tasks and travel.

Responsibilities

• Proactive management of a client list of 15 to 20.
• Coordinate and execute routine touchpoints with all assigned clients.
• Identify and assess future and current training needs.
• Serve as direct point of contact for all assigned clients.
• Provide resolution and closure on cases relating to their client list.
• Provide timely feedback to senior management on relationship state.
• Identify training needs by evaluating client staff.
• Deliver software release notes to clients.
• Maintain and develop success plans for accounts needing attention.
• Share best practices with account owners and staff.
• Generate revenue through training, upsells, and other services.
• Choose training methods to meet individual needs.
• Draw training and development plans.
• Proactively gather performance trends to close knowledge gaps.
• Other training and support duties as assigned.

Skills

MS Office Suite

Analytical skills

Troubleshooting

Communication skills

Documentation

Organizational skills

Project management

Travel eligibility

Customer service

Education

Bachelor's in Business Management/Administration or Education

Job description

Petrosoft LLC in the United States seeks a Customer Success Manager to be the primary contact for education and support, ensuring customers gain full value from Petrosoft products. The role focuses on increasing product knowledge, self-sufficiency, issue resolution, and overall satisfaction, while coordinating regular touchpoints and identifying training needs across a portfolio of clients.

Travel domestically and internationally as required; you will deliver training sessions, develop success