Global Customer Success Manager - Hybrid (US Travel)

KSAT, INC.; Denver (CO); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work environment

Relocation assistance

Job summary

KSAT USA seeks a Customer Success Manager to oversee a portfolio of government and commercial accounts in the Greater Denver region, handling onboarding, ongoing engagement, and renewal management to ensure retention and long-term value.

You will coordinate with Norway service leadership and Denver leadership, maintain success plans, track health metrics, and advocate for customers while identifying upsell opportunities and driving service improvements.

Qualifications

• U.S. citizen with ability to obtain DoD clearance.
• 2+ years of experience managing projects or supporting programs in a customer-facing role.
• Experience using MS Project or similar project-management tools.
• Experience using CRM or account-management systems.
• Strong communication skills across organizational levels (status reports, presentations).
• Ability to manage multiple priorities and build relationships with customers and cross-functional teams.

Responsibilities

• Serve as primary point of contact for assigned customers and develop relationships with key stakeholders.
• Lead onboarding of new customers and coordinate with internal teams for smooth implementation.
• Monitor adoption, engagement, satisfaction and overall account health.
• Conduct regular business reviews to communicate performance and value delivered.
• Act as the internal voice of the customer to drive improvements and inform stakeholders.
• Coordinate with internal teams to address inquiries, issues, and escalations.
• Maintain visibility and leadership in customer success activities.
• Manage renewal processes and coordinate with Sales and other teams.
• Identify upsell/cross-sell opportunities and support business development.

Skills

Customer relationships

Project management

Communication

Cross-functional

Education

Bachelor's degree

Tools

MS Project

CRM software

Job description

KSAT USA seeks a Customer Success Manager to oversee a portfolio of government and commercial accounts in the Greater Denver region, handling onboarding, ongoing engagement, and renewal management to ensure retention and long-term value.

You will coordinate with Norway service leadership and Denver leadership, maintain success plans, track health metrics, and advocate for customers while identifying upsell opportunities and driving service improvements.