Global Customer Success & Operations Coordinator

Aerotech, Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bi-annual bonus

Rich health plans

Employee Stock Ownership Trust

401k

Paid time off

Parental leave

Tuition reimbursement

Professional development assistance

Job summary

Aerotech, Inc. in Pittsburgh is seeking a Customer Service Operations Coordinator to act as the primary admin contact for Global Technical Support, handling inquiries and coordinating service requests from start to finish.

You will manage communications, RMAs, training logistics, and data across ERP/CRM systems, ensuring accurate records and timely updates. Strong organizational and customer-service skills are essential.

Qualifications

• Associates Degree (AA) or equivalent from an accredited college or technical school.
• At least one year of related administrative experience.
• Must be authorized to work in the United States without employer sponsorship. OPT and CPT visa holders are not eligible for employment if they will need work authorization sponsorship at any time in the future.

Responsibilities

• Monitor GTS communications channels, including the Support Portal, email, and phone lines to create, assign and prioritize new support cases.
• Serve as the primary customer contact for assigned or co-assigned tickets from start to resolution, including training, warranty and non-warranty repairs, and failure analysis.
• Manage repair workflows by preparing quotations, validating purchase orders, entering orders, processing RMAs, and coordinating with production, shipping, and accounting.
• Coordinate customer training engagements, including quotations, scheduling, logistics, and communication with technical staff.
• Receive, inspect, and process incoming RMA shipments, including unpacking, documenting contents, and organizing products within the work area.
• Maintain customer-specific operational requirements, including shipping crate inventories, inspection records, safety stock, and other customer documentation.
• Maintain accurate customer records within ERP, CRM, and other business systems. Generate quotations and process sales orders, RMAs, and technical support transactions accurately and in a timely manner.
• Maintain shared dashboards, databases, and reports to ensure data integrity, accurate reporting, and workflow visibility.
• Identify opportunities to improve workflows, reporting, and process improvements. Participate in special projects that enhance service quality.

Skills

Customer service

Organizational skills

Communication

Multitasking

Education

Associates Degree (AA) or equivalent

Tools

Microsoft Office

Google Workspace

ERP

CRM

Job description

Aerotech, Inc. in Pittsburgh is seeking a Customer Service Operations Coordinator to act as the primary admin contact for Global Technical Support, handling inquiries and coordinating service requests from start to finish.

You will manage communications, RMAs, training logistics, and data across ERP/CRM systems, ensuring accurate records and timely updates. Strong organizational and customer-service skills are essential.