Customer Support & Order Coordinator - Global Tech

Excelitas Technologies Corp.; Boulder (CO); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Holiday Pay

Paid Maternity/Paternity leave

Tuition Reimbursement

Disability

Job summary

Excelitas Technologies Corp. in Boulder, Colorado, seeks a Customer Support Coordinator to drive account retention through responsive service and precise order management in a fast-paced, diverse environment.

This role interfaces with Sales, Manufacturing and Finance to enter orders in the ERP, onboard new customers, coordinate production and delivery, track documentation, and resolve RMA issues; benefits start day 1 and on-site ITAR compliance applies.

Qualifications

• Bachelor’s degree preferred.
• Two years of customer support or inside sales experience preferred.
• ERP experience and exposure to import/export regulations recommended.
• Strong organizational, multitasking and decision-making abilities.
• Proficiency with MS Office and Salesforce preferred.

Responsibilities

• Provide product information and quote prices/lead times by phone, fax or email.
• Enter sales orders in ERP and onboard new customers.
• Coordinate production and delivery schedules with Sales and Manufacturing.
• Maintain customer files, quotations, invoices and documentation.
• Coordinate returns and discuss repair quotations for out-of-warranty products.
• Support BDMs and assist with sales-related issues.
• Assist Finance with collections and Letters of Credit as needed.
• Support ISO/EMS/ICP/IMS compliance and generate reports.
• Ensure export/import compliance and obtain necessary licenses/certificates.
• Maintain records and contribute to process improvements.
• Other duties as assigned.

Skills

Customer support

Order management

Communication

Multitasking

Education

Bachelor’s degree in business or related field

Tools

ERP software

Salesforce

Microsoft Office

Job description

Excelitas Technologies Corp. in Boulder, Colorado, seeks a Customer Support Coordinator to drive account retention through responsive service and precise order management in a fast-paced, diverse environment.

This role interfaces with Sales, Manufacturing and Finance to enter orders in the ERP, onboard new customers, coordinate production and delivery, track documentation, and resolve RMA issues; benefits start day 1 and on-site ITAR compliance applies.