Control Systems Engineer – Warehouse Automation (Remote)

KNAPP; Kennesaw (GA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Office in Kennesaw

Industry competitive compensation

Comprehensive benefits

401k with employer match

Paid vacation & holidays

Profit sharing

Tuition reimbursement

Pet insurance

Subsidized food delivery

Employee events

Job summary

KNAPP in the United States (Kennesaw, GA) is seeking a skilled IT/Service Engineer to support 24/7 operations and drive incident resolution for intralogistics customers. You will manage escalations, document root causes, and coordinate with KNAPP subsidiaries to ensure timely service delivery.

The role requires a Bachelor’s degree and 3–5 years of relevant experience, with travel up to 20% and willingness to work in a dynamic, industrial environment.

Qualifications

• Bachelor's degree in related field or equivalent combination of education, training, and experience.
• 3-5 years direct experience preferred
• Excellent IT knowledge (software, hardware, networks, OS, protocols)
• Good knowledge of electrics and mechanics
• Basic knowledge of PLC control systems
• Basic knowledge of control systems
• Basic knowledge of warehouse logistics processes and automation systems
• Excellent communication skills both written and verbal
• Ability to record complex technical issues both orally and in writing
• Ability to work well under pressure

Responsibilities

• Take over support requests from the service desk and process them in a solution-oriented manner.
• Restoration of the service by eliminating the cause of the fault or by means of a workaround.
• Creation of a problem ticket for troubleshooting via Problem Management if it is not possible to rectify the root cause of the fault.
• Ensuring that support requests and incident reports are processed within the agreed resolution time, considering the targeted or guaranteed service agreement.
• Escalation via group management if defined SLAs cannot be met.
• Ongoing monitoring of the processing status of open support requests and initiation of countermeasures if resolution times are too long.
• Evaluating incident reports, analyzing trends, taking measures including forwarding relevant information to group management.
• Providing frequent technical updates per mail or in a bridge call to KNAPP customers during an ongoing escalation.
• Actively monitoring customer sites and proactively resolving potential Incidents.
• Support our customer on all technical and operational matters and questions.
• Work with KNAPP subsidiaries and subject matter experts to ensure an efficient communication and problem resolution.
• Coordinate and ensure a proper documentation of root cause analysis and incident resolution.
• Proactively requesting customer information as part of the service agreement.
• Training of new employees.
• Checking and supplementing customer documentation and internal documentation.
• Execution of small projects from Customer Service.
• Perform all other duties as assigned.

Skills

IT knowledge

Electrics

Mechanics

PLC control systems

Control systems

Warehouse logistics

Communication skills

Documentation

Education

Bachelor's degree in related field or equivalent

Job description

KNAPP in the United States (Kennesaw, GA) is seeking a skilled IT/Service Engineer to support 24/7 operations and drive incident resolution for intralogistics customers. You will manage escalations, document root causes, and coordinate with KNAPP subsidiaries to ensure timely service delivery.

The role requires a Bachelor’s degree and 3–5 years of relevant experience, with travel up to 20% and willingness to work in a dynamic, industrial environment.