Global Customer Success Manager: Onboarding & Growth

Commify; Chattanooga (TN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Generous paid leave

401K

Medical and dental coverage

Mental Health support program

Wellbeing leave and wellness programs

Unlimited learning opportunities

Job summary

Commify is seeking a Customer Success Manager in the United States to drive onboarding, retention, and revenue growth across our CPaaS ecosystem. You will manage complex accounts, ensure 100% compliance, and collaborate cross-functionally to maximize platform adoption and customer satisfaction.

Responsibilities include end-to-end onboarding (10DLC and provisioning), renewals, and quarterly strategic reviews with premium clients.

Qualifications

• Experience in customer success or telecommunications.
• Strong communication and stakeholder management skills.
• Onboarding and account management experience, including complex clients.

Responsibilities

• Lead end-to-end onboarding including 10DLC approvals and provisioning; host meetings and trainings.
• Drive revenue and retention through proactive outreach and health checks.
• Monitor compliance issues and manage escalations with thorough documentation.
• Conduct quarterly outreach with premium accounts and develop growth strategies.

Skills

AI literacy

Workflow design

Quality control

Job description

Commify is seeking a Customer Success Manager in the United States to drive onboarding, retention, and revenue growth across our CPaaS ecosystem. You will manage complex accounts, ensure 100% compliance, and collaborate cross-functionally to maximize platform adoption and customer satisfaction.

Responsibilities include end-to-end onboarding (10DLC and provisioning), renewals, and quarterly strategic reviews with premium clients.