Global Customer Success Manager — Scale & Renewals

usemultiplier.com; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Autonomy in role

Hybrid environment

Competitive benefits

Health insurance

Job summary

Multiplier is hiring for a Customer Success role managing a scaled book of partner-referred accounts. You will own retention, renewals and a consistent experience across a broad client base, using data and automation to cover the rest.

You’ll work cross-functionally to spot risks early, run onboarding sequences and programs, and coordinate across payroll, benefits, billing and compliance teams to keep customers growing and satisfied.

Qualifications

• 3+ years in a customer-facing B2B SaaS role with direct ownership of retention or renewals.
• Experience managing a large book (50+ accounts) and prioritizing time using data.
• Familiarity with payroll, benefits, HR or compliance topics; comfortable with stressed customers.

Responsibilities

• Own retention and renewals for a scaled book of accounts and be the named Multiplier contact.
• Segment accounts by health and revenue so at-risk or growth-potential customers receive appropriate coverage.
• Run one-to-many programs: onboarding check-ins, campaigns, office hours and webinars to drive adoption.
• Monitor usage signals, offboarding, billing and support, acting on risk before issues arise.
• Coordinate payroll, benefits, invoicing and compliance with Support, Payroll, Benefits, Finance and Legal.

Skills

Customer Success

Account Management

Data-driven decisions

Written communication

Cross-functional collaboration

Tools

Salesforce

Automation tools

AI tools

Job description

Multiplier is hiring for a Customer Success role managing a scaled book of partner-referred accounts. You will own retention, renewals and a consistent experience across a broad client base, using data and automation to cover the rest.

You’ll work cross-functionally to spot risks early, run onboarding sequences and programs, and coordinate across payroll, benefits, billing and compliance teams to keep customers growing and satisfied.