Trilingual Client Success Manager

LexisNexis Risk Solutions; Houston (TX); Hybrid; USD 45,000 - 74,000; Full time

Job summary

ICIS is seeking a Customer Service & Operations professional to manage client success for a multilingual portfolio. The role focuses on building trusted relationships, understanding customer goals, and collaborating across ICIS to improve retention, satisfaction, and product adoption.

The role requires fluency in English, Spanish, and Portuguese, with strong communication and proactive problem-solving to drive value for customers. Occasional travel to meetings and events is expected.

Qualifications

• Fluent English, Portuguese, and Spanish.
• Client-facing experience in Customer Success, Account Management, or related role.
• Strong verbal and written communication skills with ability to influence stakeholders.
• Strong time management, project management, problem-solving, prioritization, and multitasking skills.
• Proactive and self-directed, able to work independently and manage multiple priorities.
• Experience with Microsoft Office Suite; Salesforce is a plus.

Responsibilities

• Proactively help customers achieve desired business outcomes by understanding their business models and engaging in value-based conversations.
• Collaborate with account managers to ensure excellent client experience, focusing on retention and product adoption.
• Develop understanding of assigned accounts, identify engagement opportunities, and work cross-functionally to ensure value-driven engagements.
• Build and maintain strong relationships with client contacts, deliver engagements, and identify whitespace and growth opportunities.
• Use data and insights to drive engagements, monitor impact on customer behavior and outcomes, and support continuous improvement.
• Map stakeholders, define customer personas, understand workflows, and coordinate with internal/external stakeholders to deliver outcomes.
• Gather and share customer feedback to develop value statements and testimonials.

Skills

English

Spanish

Portuguese

Client-facing

Communication skills

Time management

Project management

Multitasking

Tools

Salesforce

Excel

PowerPoint

Outlook

Job description

ICIS is seeking a Customer Service & Operations professional to manage client success for a multilingual portfolio. The role focuses on building trusted relationships, understanding customer goals, and collaborating across ICIS to improve retention, satisfaction, and product adoption.

The role requires fluency in English, Spanish, and Portuguese, with strong communication and proactive problem-solving to drive value for customers. Occasional travel to meetings and events is expected.