Global Customer Success Lead — Data-Driven Growth

Jobicy; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Distributed work with in-person team s

Learning budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Travel to meet colleagues

Priority Pass for travel

Job summary

Canonical is hiring a Customer Success - Team Manager to lead regional CS teams across APAC and AMER, driving retention, growth, and customer value. You will mentor managers, analyze performance metrics, and collaborate with Sales, Marketing, Product, and Support to deliver exceptional service.

We value analytical thinking, adaptability, and a hands-on approach to using data to guide team activities and continuous improvement. This remote role offers travel opportunities and global impact.

Qualifications

• Proven leadership in customer success or SaaS environments.
• Strong data analytics and performance measurement skills.
• Ability to drive retention, expansion and cross-functional alignment.

Responsibilities

• Analyze regional performance metrics and identify trends to improve efficiency.
• Mentor, coach, and develop Customer Success Managers and teams.
• Collaborate with Sales, Marketing, Product and Support to align customer needs.
• Build and maintain documentation and reporting on changes and outcomes.
• Drive customer engagement strategies and ensure timely issue resolution.

Skills

Leadership

Data-driven

Client relations

SaaS knowledge

Team development

Education

Bachelor's degree in Business, Communication or STEM

Job description

Canonical is hiring a Customer Success - Team Manager to lead regional CS teams across APAC and AMER, driving retention, growth, and customer value. You will mentor managers, analyze performance metrics, and collaborate with Sales, Marketing, Product, and Support to deliver exceptional service.

We value analytical thinking, adaptability, and a hands-on approach to using data to guide team activities and continuous improvement. This remote role offers travel opportunities and global impact.