Global Customer Service & Export Logistics Specialist

Q'apel Medical; Fremont (CA); Vor Ort; USD 75.000 - 85.000; Vollzeit

Zusammenfassung

Q’Apel Medical, Inc. seeks a skilled Customer Service Operations Specialist to manage order entry, export documentation, and international logistics.

You will coordinate with headquarters, sales, production, and finance to support order fulfillment, billing, and inventory reconciliation. You will handle domestic and international import/export procedures, oversee 3PL transactions, and drive process improvements in a fast-paced, high-growth environment.

Qualifikationen

• 4+ years in customer service, order entry, logistics, or export documentation, including international processing.
• Bachelor’s degree in Business, Supply Chain, International Trade, or related field preferred.
• Experience with NetSuite and Salesforce or similar ERP/CRM software.
• Strong communication skills and ability to coordinate with cross-functional teams.

Aufgaben

• Perform accurate order entry for domestic and international customers in NetSuite and Salesforce.
• Process international import/export orders with required documentation and steps.
• Coordinate distributor shipments and oversee 3PL transactions.
• Support billing, inventory reconciliation, and stock availability reporting.
• Collaborate with sales, production, quality, and finance to resolve issues.

Kenntnisse

Customer service

Order entry

Logistics

Export documentation

Ausbildung

Bachelor’s degree in Business, Supply Chain, International Trade, or related field

Tools

NetSuite

Salesforce

Excel

Microsoft Office

Adobe

Shipping portals

3PL processes

Jobbeschreibung

Q’Apel Medical, Inc. seeks a skilled Customer Service Operations Specialist to manage order entry, export documentation, and international logistics.

You will coordinate with headquarters, sales, production, and finance to support order fulfillment, billing, and inventory reconciliation. You will handle domestic and international import/export procedures, oversee 3PL transactions, and drive process improvements in a fast-paced, high-growth environment.