Bilingual Global Logistics & Customer Service Specialist

Imcd Us Llc; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

IMCD Group in Miami seeks a Customer Service Representative/Logistics Coordinator to provide first-class service to customers, manage shipment status communications, and handle export documentation for various regulatory filings. The role requires coordinating export shipments and working with multiple internal teams to ensure timely delivery.

The ideal candidate has a college degree or equivalent with experience in JD Edwards, Salesforce, and Microsoft Office, and is fluent in English and

Qualifications

• College degree or equivalent; 3 years related experience.
• Experience with export documentation and regulatory filings (DEA, BIS, TSCA 12B) is a plus.
• Proficient in Microsoft Office and ERP systems (JD Edwards, Salesforce) is a plus.

Responsibilities

• Provide first-class service and keep customers informed of shipment status.
• Handle export documentation and AES filings; coordinate shipments.
• Coordinate export shipments (air, LCL, FCL) and bookings with carriers.
• Update JD Edwards product details and manage customer accounts.
• Communicate with customers and suppliers professionally.
• Ensure compliance with export regulations (DEA, IMDG, TSCA).
• Prepare and file regulatory documents as required.
• Collaborate with warehouse, procurement, and sales teams.

Skills

Fluent in English

Spanish language

Customer service

Education

College degree or equivalent

Tools

JD Edwards

Salesforce

Microsoft Office

Job description

IMCD Group in Miami seeks a Customer Service Representative/Logistics Coordinator to provide first-class service to customers, manage shipment status communications, and handle export documentation for various regulatory filings. The role requires coordinating export shipments and working with multiple internal teams to ensure timely delivery.

The ideal candidate has a college degree or equivalent with experience in JD Edwards, Salesforce, and Microsoft Office, and is fluent in English and