Customer Service Representative

Valtris Specialty Chemicals; Independence Township (OH); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability

401(k)

Flexible spending accounts

Job summary

Valtris Specialty Chemicals in Independence, OH is seeking a Customer Service Representative to process orders and act as the pivotal communication link between customers and operations including scheduling, quality control, production, shipping and field sales. You will handle order entry and respond to inquiries from customers and sales reps, including international orders.

Responsibilities include processing orders via phone, fax and email, managing EDI and web orders, maintaining customer

Qualifications

• 1-3 years chemical customer service experience.
• Experience with international order entry and processing.
• SAP experience preferred.
• MS Office proficiency.
• Experience with EDI and E-commerce.
• Excellent telephone service skills.
• Strong prioritization and deadline orientation.
• Ability to work with little supervision.
• Strong interpersonal and teamwork abilities.

Responsibilities

• Process customer orders received via phone, fax and email; provide pricing and delivery information to customers; including international customers.
• Process customer sample orders, MSDS and technical data sheet requests. Check stocks, verify ship dates and troubleshoot as necessary.
• Handle E-commerce activities including but not limited to EDI, Web-enabled order transaction and miscellaneous inquiries.
• Reconcile month end consignment accounts.
• Other miscellaneous tasks as directed including daily audits or orders, filling, etc.
• Maintain and update customer master records.
• Maintain accuracy and timeliness of system data to improve business performance and actively participate in business processes such as Sales and Operation Planning.

Skills

Customer service

Phone skills

Team player

Prioritization

Decision making

Independent work

Interpersonal skills

Tools

SAP

EDI

MS Office

Internet & E-commerce

Job description

Position:Customer Service Representative

Location: Independence, OH

Job Id:333

# of Openings:1

At Valtris, our purpose is simple: we manufacture and provide specialty chemicals that improve our customers’ products and processes; by helping our customers develop innovative and sustainable products. Join our team, and you will be challenged creatively and provided opportunities allowing your career to grow with you.

Job Summary

Process customer orders and act as point of communication between customers and operations (scheduling, quality control, production, shipping and field sales). Tasks include order entry, phone and email contact with customers and sales representatives; including processing and administration of international orders.

Key Responsibilities

• Process customer orders received via phone, fax and email; provide pricing and delivery information to customers; including international customers
• Process customer sample orders, MSDS and technical data sheet requests. Check stocks, verify ship dates and troubleshoot as necessary.
• Handle E-commerce activities including but not limited to EDI, Web-enabled order transaction and miscellaneous inquires.
• Reconcile month end consignment accounts.
• Other miscellaneous tasks as directed including daily audits or orders, filling, etc.
• Maintain and update customer master records.
• Maintain accuracy and timeliness of system data to improve business performance and actively participate in business processes such as Sales and Operation Planning.

Qualifications

• 1-3 years chemical customer service, or minimum 3 years’ experience in customer service
• Working knowledge of international order entry and processing
• SAP experience preferred
• Computer and keyboard proficient in MS Office
• Experience with EDI. Working knowledge of internet and E-commerce
• Professional, service oriented telephone skills
• Prioritization and decision-making skills. Ability to meet deadlines
• Capable of working with little supervision
• Excellent interpersonal skills and ability to work as a team member in a cooperative yet assertive fashion

We offer a competitive salary and benefit plans focused on the well-being of our employees.

Benefits include medical, dental, vision, life insurance, disability, flexible spending accounts and 401(k).

As an Equal Opportunity Employer, qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration protected by law.