Global Customer Service & Order Specialist

RHF; Hickory (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

The RHF International Customer Service Associate is responsible for ensuring and supporting RHF customers and the sales organization in managing the customers' requirements and needs. The associate is an all-encompassing position that is expected to work closely with all organizations (internal & external) to own and ensure customer needs are met.

The CSR is expected to completely manage and work closely with their accounts while providing a very high level of personalized, partnered service in

Qualifications

• Excellent communication skills, both verbal and written.
• International Furniture customer service experience.
• Outstanding computer skills including Office, Lotus Notes, SAP.
• College degree or significant work experience.
• Ability to develop and document procedural suggestions or changes.
• First-rate analytical skills.

Responsibilities

• Providing production specifications, pricing, configuration, and availability information.
• Entry of (highly configured) orders, credits, return authorizations, and order changes.
• Manage the cash in advance process, with checks and credit card receipts, to maximize shipping for the customer.
• Working closely with manufacturing and sourcing organizations to ensure completion dates are accurate and that production is completed on time.
• Managing new accounts or special shipping needs, tracking key orders, and ensuring that the items will be manufactured within an expected time frame.
• Ensuring pricing is accurate for all orders including promotional and sale periods and that the customer meets all requirements.
• Working closely with the customer, designers, and operational staff in the overall business requirements.
• Oversees all logistical needs and requirements for domestic and international shipments.
• Prospecting accounts for service needs and sales opportunities.

Skills

Communication skills

Furniture CS experience

Analytical skills

Education

College degree or significant work experience

Tools

SAP

Lotus Notes

Office software

Communication systems

Job description

The RHF International Customer Service Associate is responsible for ensuring and supporting RHF customers and the sales organization in managing the customers' requirements and needs. The associate is an all-encompassing position that is expected to work closely with all organizations (internal & external) to own and ensure customer needs are met.

The CSR is expected to completely manage and work closely with their accounts while providing a very high level of personalized, partnered service in