Customer Service Associate

RBC Bearings; California; On-site; USD 42,000 - 52,000; Full time

Job summary

RBC Bearings is seeking a Customer Service Representative to maintain the highest level of customer service through personal contact with a predetermined list of customers. You will interact with customers, Field Sales Representatives and Product Management to fulfill quotations, order entry and order status updates.

You must have excellent communication skills, the ability to build positive relationships, and proficiency with Excel to support accurate quotes, timely responses, and

Qualifications

• Excellent communication skills and ability to interact with customers and internal teams.
• Proficiency in Excel is essential.

Responsibilities

• Build positive relationships with all major customers.
• Maintain knowledge of company products and lead times.
• Prepare quotes, status updates and responses for customers.
• Perform contract reviews and enter Purchase orders with accuracy.
• Ensure accurate and timely service and respond quickly and proactively to customer request.
• Interface with all departments.

Skills

Excellent communication

Customer relationship management

Order entry

Quotations

Cross-functional collaboration

Customer service

Tools

Excel

Job description

To maintain the highest level of customer service through personal contact with a predetermined list of customers. A CSR must have excellent communication skills to interact with their customers, our Field Sales Representatives and Product Management. They must have the ability to fulfill a customer’s needs with respect to quotations, order entry, and order statuses.

Job Description

• Build positive relationship with all major customers
• Proficiency in Excel is essential for this role.
• Maintain knowledge of company products and lead times
• Prepare quotes, status updates and response for customers
• Perform contract reviews and enter Purchase orders with accuracy
• Ensure accurate and timely service and respond quickly and proactively to customer request
• Organize and Upload all necessary documentation with digital storage software
• Interface with all departments

Equal Opportunity Employer

Industrial Tectonics Bearings is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a US citizen, lawful permanent resident [“green card” holders] or have refugee or asylee status.