RHF International Cust Srvc Assoc

Hickory Chair LlC; Hickory (NC); On-site; USD 42,000 - 55,000; Full time

Job summary

Hickory Chair LLC seeks an International Customer Service Associate to support customers and the sales organization by owning and ensuring customer needs are met. This role bridges internal teams and external partners to provide detailed product information and procedural guidance.

The CSR will handle orders, pricing, and shipments, while collaborating closely with designers and operations to ensure timelines and service levels are achieved across domestic and international accounts.

Qualifications

• Clear communication skills, both verbal and written.
• Strong computer and software literacy (Office, Lotus Notes, SAP).
• Ability to develop and document procedural changes.
• Furniture industry experience is a plus; international customer service experience preferred.

Responsibilities

• Provide product specifications, pricing, configuration, and availability information.
• Enter and manage highly configured orders, credits, return authorizations, and order changes.
• Oversee cash in advance processes to maximize shipping efficiency.
• Coordinate with manufacturing and sourcing to meet production dates and on-time completion.
• Manage domestic and international shipments and tracking of key orders.

Skills

Excellent communication

Advanced computer skills

Analytical skills

Procedural documentation

Education

College degree or significant work experience

Tools

Office

Lotus Notes

SAP

Job description

Position SummaryThe RHF International Customer Service Associate is responsible for ensuring and supporting RHF customers and the sales organization in managing the customers' requirements and needs. The associate is an all-encompassing position that is expected to work closely with all organizations (internal & external) to own and ensure customer needs are met.Position DetailsThe position has full account responsibility and acts as a liaison for the customer with the entire organization. They provide detailed product information and procedural direction. They will also partner with the Sales Representatives managing customers’ needs and requests.Daily duties are significantly varied and includes but are not limited to:Providing production specifications, pricing, configuration, and availability informationEntry of (highly configured) orders, credits, return authorizations, and order changesManage the cash in advance process, with checks and credit card receipts, to maximize shipping for the customerWorking closely with manufacturing and sourcing organizations to ensure completion dates are accurate and that production is completed on timeManaging new accounts or special shipping needs, tracking key orders, and ensuring that the items will be manufactured within an expected time frame.Ensuring pricing is accurate for all orders including promotional and sale periods and that the customer meets all requirements.Working closely with the customer, designers, and operational staff in the overall business requirementsOversees all logistical needs and requirements for domestic and international shipments.Prospecting accounts for service needs and sales opportunitiesGeneralThe CSR is expected to completely manage and work closely with their accounts while providing a very high level of personalized, partnered service in a considerate manner. This position requires that the individual be capable of juggling many complex requests at one time in a very high paced atmosphere. The CSR will need have a strong knowledge of product and understand complex pricing plans.Position RequirementsExcellent communication skills, both verbal and writtenInternational Customer Service furniture experienceOutstanding computer skills including Office, Lotus Notes, SAP, communication systemsCollege degree or significant work experienceAbility to develop and document procedural suggestions or changesFirst-rate analytical skillsPhysical RequirementsThe physical demands and work environment expectations described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Prolonged periods of sitting and performing repetitive tasks, including but not limited to computer and telephone usageMust be able to work in noisy environmentsFrequently lifting/carrying objects up to 10 lbs.; on occasion up to 25 lbs.