Global Customer Service & Order Lifecycle Leader

Creative Alignments; Sacramento (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Bonu s potential: 10%

Medical, Dental, Vision

401(k) with company match

PTO and paid holidays

Job summary

SunFoods, a California-based rice milling and distribution company, is seeking a Customer Service leader to own the full order lifecycle from placement to fulfillment. You will ensure data integrity across systems, manage escalations, and collaborate with Sales, Planning, Operations, Logistics, and Finance to keep the business moving.

You will guide a small team, drive process improvements, and ensure compliance with international trade regulations.

Qualifications

• 5+ years of experience in Customer Service, Supply Chain, Logistics, or Operations leadership
• Experience with SAP or similar business systems
• Working knowledge of international trade regulations, customs procedures, import/export documentation, and Incoterms
• Preferred: Bachelor's degree in Business Administration, International Trade, or a related field
• Experience with EDI integration and customer connectivity solutions
• Preferred: Background in food manufacturing or FMCG

Responsibilities

• Lead the Customer Service function across domestic, import, and export operations, owning the end-to-end order lifecycle
• Lead and develop a team of three, building service quality, accountability, and performance
• Ensure the accuracy and integrity of customer, order, and shipment data across business systems
• Own customer and consumer issue resolution, including escalation management and clear communication
• Establish and maintain Customer Service processes, controls, and regulatory compliance frameworks
• Drive continuous improvement, automation, and system enhancements to improve efficiency and scalability

Skills

Customer service leadership

Data integrity

Systems fluency

Communication

Team development

Education

Bachelor's degree in Business/International Trade

Tools

SAP

EDI integration

Job description

SunFoods, a California-based rice milling and distribution company, is seeking a Customer Service leader to own the full order lifecycle from placement to fulfillment. You will ensure data integrity across systems, manage escalations, and collaborate with Sales, Planning, Operations, Logistics, and Finance to keep the business moving.

You will guide a small team, drive process improvements, and ensure compliance with international trade regulations.