Customer Service Manager

Creative Alignments; Sacramento (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Bonu s potential: 10%

Medical, Dental, Vision

401(k) with company match

PTO and paid holidays

Job summary

SunFoods, a California-based rice milling and distribution company, is seeking a Customer Service leader to own the full order lifecycle from placement to fulfillment. You will ensure data integrity across systems, manage escalations, and collaborate with Sales, Planning, Operations, Logistics, and Finance to keep the business moving.

You will guide a small team, drive process improvements, and ensure compliance with international trade regulations.

Qualifications

• 5+ years of experience in Customer Service, Supply Chain, Logistics, or Operations leadership
• Experience with SAP or similar business systems
• Working knowledge of international trade regulations, customs procedures, import/export documentation, and Incoterms
• Preferred: Bachelor's degree in Business Administration, International Trade, or a related field
• Experience with EDI integration and customer connectivity solutions
• Preferred: Background in food manufacturing or FMCG

Responsibilities

• Lead the Customer Service function across domestic, import, and export operations, owning the end-to-end order lifecycle
• Lead and develop a team of three, building service quality, accountability, and performance
• Ensure the accuracy and integrity of customer, order, and shipment data across business systems
• Own customer and consumer issue resolution, including escalation management and clear communication
• Establish and maintain Customer Service processes, controls, and regulatory compliance frameworks
• Drive continuous improvement, automation, and system enhancements to improve efficiency and scalability

Skills

Customer service leadership

Data integrity

Systems fluency

Communication

Team development

Education

Bachelor's degree in Business/International Trade

Tools

SAP

EDI integration

Job description

Every grain has somewhere to be. You'll lead SunFoods' US Customer Service function, owning everything from order management and data integrity to escalations and international trade compliance.

SunFoods

SunFoods is a rice milling, distribution, and marketing company and the owner of Hinode, a brand created by the California-based Rice Growers Association in the 1930s. Based in California's Central Valley, where rice has been grown for over 100 years, Hinode works with international partners in rice-growing regions around the world to offer a full range of domestic and imported varieties, and the brand is growing significantly. SunFoods is guided by values of integrity, collaboration, innovation, and community, and holds itself to doing the "hard right" over the "easy wrong" in how it treats people, serves customers, and shows up in its communities.

What You Will Do

In this role, you'll lead the Customer Service function across SunFoods' domestic and international business, owning the full order lifecycle from placement through fulfillment. You'll be the person who keeps customer, order, and shipment data accurate across systems, resolves escalations before they become bigger problems, and works across Sales, Planning, Operations, Logistics, and Finance to keep the business moving.

Responsibilities:

• Lead the Customer Service function across domestic, import, and export operations, owning the end-to-end order lifecycle
• Lead and develop a team of three, building service quality, accountability, and performance
• Ensure the accuracy and integrity of customer, order, and shipment data across business systems
• Own customer and consumer issue resolution, including escalation management and clear communication
• Establish and maintain Customer Service processes, controls, and regulatory compliance frameworks
• Drive continuous improvement, automation, and system enhancements to improve efficiency and scalability

Who You Are

You're a Customer Service or Supply Chain leader who's comfortable owning the full order lifecycle, not just handling escalations as they come in. You bring solid systems fluency, sound judgment on international trade and compliance requirements, and the leadership skills to coach a team while building better processes as the business grows.

Qualifications:

• 5+ years of experience in Customer Service, Supply Chain, Logistics, or Operations leadership
• Solid understanding of both domestic and international customer service, order management, and supply chain processes
• Experience with SAP or similar business systems
• Working knowledge of international trade regulations, customs procedures, import/export documentation, and Incoterms
• Proven leadership, coaching, and team development skills, with clear communication and sound analytical judgment
• Preferred: Bachelor's degree in Business Administration, International Trade, or a related field
• Preferred: Experience with EDI integration and customer connectivity solutions
• Preferred: Background in food manufacturing or FMCG

Benefits

Base salary range $100-110k
10% Bonus potential
Medical, Dental, Vision options
401(k) and company match
Other insurance offerings
PTO and paid holidays