Sr. Customer Service Manager

DSJ Global; Clemson (SC); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

401(k) with company match

Competitive PTO

Job summary

DSJ Global is seeking a Senior Customer Service Manager to lead customer service operations, optimize inventory, and manage forecasts in collaboration with Sales, Supply Chain, Planning and Logistics.

Ideal candidates have 5+ years in customer service and supply chain, with experience in CPG/food manufacturing and ERP systems like SAP, Oracle, or JD Edwards. Strong Excel and communication skills are essential.

Qualifications

• 5+ years in customer service and supply chain operations.
• Food manufacturing or CPG industry experience required.
• Advanced Excel and analytical skills.
• Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or JDE.

Responsibilities

• Manage relationships with key customer accounts and serve as the primary point of contact.
• Oversee customer inventory levels, replenishment programs, and inventory optimization initiatives.
• Partner with customers and Sales teams to improve demand forecasting and forecast accuracy.
• Lead monthly forecast reviews and communicate demand changes across the business.
• Manage the end-to-end order fulfillment process from order entry through delivery.
• Monitor open orders, resolve service issues, and communicate supply risks proactively.
• Track and report key metrics including fill rate, on-time delivery, forecast accuracy, inventory turns, and order cycle time.
• Collaborate cross-functionally with Supply Chain, Production Planning, Procurement, Logistics, Finance, and Sales teams

Skills

Forecasting

Inventory management

Customer relationships

Excel

Communication

Problem-solving

Tools

SAP

Oracle

Microsoft Dynamics

JDE

Job description

Senior Customer Service Manager

A global food company and market leader is seeking a Senior Customer Service Manager to lead customer service operations, manage key customer relationships, and drive inventory, forecasting, and order fulfillment performance. This role partners closely with Sales, Supply Chain, Planning, and Logistics teams to ensure exceptional service levels and on-time delivery.

Key Responsibilities

• Manage relationships with key customer accounts and serve as the primary point of contact
• Oversee customer inventory levels, replenishment programs, and inventory optimization initiatives
• Partner with customers and Sales teams to improve demand forecasting and forecast accuracy
• Lead monthly forecast reviews and communicate demand changes across the business
• Manage the end-to-end order fulfillment process from order entry through delivery
• Monitor open orders, resolve service issues, and communicate supply risks proactively
• Track and report key metrics including fill rate, on-time delivery, forecast accuracy, inventory turns, and order cycle time
• Collaborate cross-functionally with Supply Chain, Production Planning, Procurement, Logistics, Finance, and Sales teams

Qualifications

• 5+ years of experience in customer service and supply chain operations
• Food manufacturing or CPG industry experience required
• Strong knowledge of forecasting, inventory management, and customer collaboration
• Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or JDE
• Advanced Excel, analytical, communication, and problem-solving skills
• 401(k) with company match
• Competitive PTO