Global Customer Service & Logistics Specialist

Texwipe; Kernersville (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Texwipe in Kernersville, NC is seeking a Customer Service professional to support order processing across North America, Europe, Asia and beyond. You will interact with customers and sales managers, handle pre-sales and post-sales service, and maintain records of returns, pricing and shipments.

You will verify information, communicate requirements to Manufacturing, Quality, Marketing and Shipping, and prepare shipment documentation such as COA and COC.

Qualifications

• High school diploma or GED required; post-secondary education preferred.
• 3+ years’ experience in Customer Service.
• Experience with ERP systems is a plus.
• Thorough knowledge of global distributor programs, products, pricing, and field sales requirements.
• Proficient with carrier software packages (FedEx, UPS, DHL) including hazardous shipping awareness.
• Strong math, data entry and Excel spreadsheet skills.

Responsibilities

• Order processing for North America, Europe, Asia, and South America across product lines.
• Review customer information, verify accuracy and relay requirements to Manufacturing, Quality, Marketing, Finance and Shipping.
• Prepare shipment documentation including COA and C of A/C of C as needed.
• Track orders and communicate updates to customers and internal staff; handle website sales leads.
• Assist in change orders, pricing updates and distributor catalog maintenance.
• Provide regional Sales Manager support and responsive customer service.

Skills

Customer service

ERP systems

Carrier software

Excel

Communication

Education

High school diploma or GED

Post-secondary education preferred

Tools

Carrier software packages

ERP databases

Job description

Texwipe in Kernersville, NC is seeking a Customer Service professional to support order processing across North America, Europe, Asia and beyond. You will interact with customers and sales managers, handle pre-sales and post-sales service, and maintain records of returns, pricing and shipments.

You will verify information, communicate requirements to Manufacturing, Quality, Marketing and Shipping, and prepare shipment documentation such as COA and COC.