Global Customer Service & Logistics Coordinator

AMSOIL INC; Itasca (IL); On-site; USD 30,073 - 35,362; Full time

Benefits offered by this job

Paid time off

Employee bonus program

401(k) with company match

Health benefits

HSA/FSA options

Discount on products

Corporate gym membership

Job summary

AMSOIL INC. is seeking a Customer Service Coordinator to support AMSOIL Industrial sales efforts in our Itasca, IL facility. The role covers customer communication, order entry, supply chain support, and logistics coordination. Monday–Friday 8am–5pm, with a competitive hourly pay and benefits.

You will respond to questions about orders, pricing, and shipments, coordinate with operations and distribution, and manage price lists and labels. Prior ERP/CRM experience is preferred.

Qualifications

• Minimum of 5 years of customer service experience.
• Ability to communicate professionally with a variety of audiences, both in writing and verbally.
• Proficient using Microsoft Office programs.

Responsibilities

• Provide a high-level of direct support with customers throughout product acquisition stage of sales cycle, both domestically and internationally.
• Respond to customer questions regarding orders, pricing, and shipments.
• Communicate inventory needs with partnering departments in operations, production, and distribution.
• Work directly with third party providers to support customer requirements including distribution, transportation, blending, packaging, and stocking.
• Intake all necessary information and input all quality issues into CRM.
• Create and manage price lists, ensuring accuracy at the departmental and customer levels.

Skills

Customer service

Communication

MS Office

ERP familiarity

Education

High school diploma

Tools

EnterpriseOne (JDEdwards)

Microsoft Dynamics CRM

Job description

AMSOIL INC. is seeking a Customer Service Coordinator to support AMSOIL Industrial sales efforts in our Itasca, IL facility. The role covers customer communication, order entry, supply chain support, and logistics coordination. Monday–Friday 8am–5pm, with a competitive hourly pay and benefits.

You will respond to questions about orders, pricing, and shipments, coordinate with operations and distribution, and manage price lists and labels. Prior ERP/CRM experience is preferred.