Customer Service Specialist II - Multichannel Support

AMSOIL INC.; Superior (WI); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Paid time off and holidays

Employee bonus program

401(k) with company match

Health benefits

HSA/FSA options

Dental, vision insurance

Employee discount

Gym membership

Résumé du poste

AMSOIL INC. in Superior, WI is seeking a Customer Service Representative to deliver outstanding support via phone, email, and chat. You will process orders, provide product information, and help resolve issues to enhance the customer experience.

Ideal candidates have at least one year of customer service experience, strong communication skills, and the ability to work full-time from our on-site location. The role offers competitive wages and benefits.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of customer service experience.
• Strong customer service and relationship-building skills.
• Professional, courteous, and effective verbal and written communication abilities.
• Computer proficiency and working knowledge of Microsoft Office programs.
• Ability to multitask, stay organized, and maintain accuracy while handling customer interactions.
• Strong attention to detail and problem-solving skills.
• Ability to remain seated and work at a computer for extended periods.
• Availability to work a full-time schedule of 40 hours per week.

Responsabilités

• Deliver outstanding customer service through phone, email, and online chat interactions.
• Accurately process customer orders and enter information into company systems.
• Provide product recommendations, pricing information, and guidance on new AMSOIL products and programs.
• Partner with distribution centers to resolve damaged shipments, missing items, and order discrepancies.
• Proactively contact customers regarding account renewals, order follow-up surveys, product recalls, and account updates.
• Support customer service initiatives and administrative tasks, including establishing new accounts, processing online transactions, and reviewing account applications.
• Maintain professionalism and attention to detail while managing multiple priorities in a fast-paced environment.

Connaissances

Customer service

Communication

Microsoft Office

Multitasking

Attention to detail

Problem-solving

Call center experience

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

AMSOIL INC. in Superior, WI is seeking a Customer Service Representative to deliver outstanding support via phone, email, and chat. You will process orders, provide product information, and help resolve issues to enhance the customer experience.

Ideal candidates have at least one year of customer service experience, strong communication skills, and the ability to work full-time from our on-site location. The role offers competitive wages and benefits.