Industrial & International Customer Service Coordinator II

AMSOIL INC; Milwaukee (WI); On-site; USD 28,681 - 33,709; Full time

Benefits offered by this job

Paid time off

Paid holidays

Employee bonus program

401(k) with company match

Health benefits

HSA/FSA options

Dental, vision & life insurance

Employee discount

Corporate gym membership

Job summary

AMSOIL INC. is hiring a Customer Service Coordinator in Milwaukee, WI, within the Industrial & International Customer Service department.

You will support AMSOIL Industrial sales, handle inquiries, enter orders, coordinate logistics, and liaise with operations, production and distribution to meet customer needs. Responsibilities include answering questions on orders and pricing, maintaining CRM records, creating price lists, and coordinating third-party distribution, transportation, and stocking

Qualifications

• High school diploma or equivalent.
• Minimum of 5 years of customer service experience.
• Proficient using Microsoft Office programs.
• Experience with ERP systems such as EnterpriseOne (JDEdwards) and CRM systems such as Microsoft Dynamics is a plus.

Responsibilities

• Provide a high level of direct support with customers throughout the product acquisition stage, domestically and internationally.
• Respond to customer questions regarding orders, pricing, and shipments.
• Communicate inventory needs with partnering departments in operations, production and distribution.
• Coordinate with third party providers for distribution, transportation, blending, packaging, and stocking.
• Enter all necessary information and input quality issues into CRM.
• Create and manage price lists and ensure accuracy at departmental and customer levels.
• Prepare customer-specific industrial labels using standard templates and software.
• Act as a key department resource for special projects.

Skills

Customer service

Communication

Microsoft Office

Education

High school diploma

Tools

EnterpriseOne (JDEdwards)

Microsoft Dynamics

Job description

AMSOIL INC. has an exciting opportunity as a Customer Service Coordinator in our Industrial & International Customer Service department. In this role, you will be responsible for providing customer service and support for AMSOIL Industrial sales efforts. This involves customer communication, order entry, supply chain support, and product logistics coordination. This position reports to our facility located in Milwaukee, Wisconsin and has a work schedule of Monday - Friday 8am to 5pm.

Core Responsibilities

• Provide a high-level of direct support with customers throughout product acquisition stage of sales cycle, both domestically and internationally
• Respond to customer questions regarding orders, pricing, and shipments
• Communicate inventory needs with partnering departments in operations, production, and distribution
• Work directly with third party providers to support customer requirements including but not limited to distribution, transportation/delivery, blending, packaging, and stocking
• Intake all necessary information and input all quality issues into CRM
• Create and manage price lists, ensuring accuracy at the departmental and customer levels
• Utilizing standards templates and software, create customer specific industrial labels when needed
• Act as a key department resource for special projects

Position Requirements

• High school diploma or equivalent
• Minimum of 5 years of customer service experience
• Ability to communicate professionally with a variety of audiences, both in writing and verbally
• Proficient using Microsoft Office programs

Preferred Requirements

• Experience working with ERP systems such as EnterpriseOne (JDEdwards)
• Experience working with CRM systems such as Microsoft Dynamics

Other Details

• Pay Type - hourly
• Pay range - $20.82/hour - $24.47/hour depending on education, experience, and skillset.

Benefits

• Paid time off and paid holidays each year
• Employee bonus program
• 401(k) with company match
• Paid life, short-term disability, and long-term disability insurance
• Competitive health benefits
• Health savings account (HSA) and flexible spending account (FSA) options
• Affordable group dental, vision, critical illness, and accident insurance
• Employee discount on product
• Corporate gym membership

Equal Opportunity Employer/Veterans/Disabled

AMSOIL is an Equal Employment Opportunity employer. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, physical or mental disability, medical condition, veteran status or any other factor determined to be unlawful by federal, state or local statutes.