Industrial & International Customer Service - Customer Service Coordinator

Amsoil Inc.; Itasca (IL); On-site; USD 30,073 - 35,362; Full time

Benefits offered by this job

Paid time off

Employee bonus program

401(k) with company match

Health savings account

Employee discount on product

Job summary

A growing industrial products company in Itasca, Illinois is seeking a Customer Service Coordinator to provide exceptional customer service and support within their Industrial & International Customer Service department. Responsibilities include managing customer inquiries, coordinating logistics, and ensuring communication among departments. The ideal candidate has a high school diploma, at least 5 years of customer service experience, and proficiency with ERP and CRM systems. This role offers hourly pay ranging from $21.83 to $25.67 along with various employee benefits.

Qualifications

• At least 5 years of customer service experience.
• Ability to communicate professionally, both verbally and in writing.

Responsibilities

• Provide support to customers during the sales cycle.
• Respond to customer inquiries regarding orders and pricing.
• Communicate inventory needs to production and distribution.

Skills

Professional communication

Customer service experience

Education

High school diploma or equivalent

Tools

EnterpriseOne (JDEdwards)

Microsoft Dynamics

Job description

Industrial & International Customer Service - Customer Service Coordinator

Job Description

Posted Thursday, February 26, 2026 at 7:00 AM

AMSOIL INC. has an exciting opportunity as a Customer Service Coordinator in our growing Industrial & International Customer Service department. In this role, you will be responsible for providing customer service and support for AMSOIL Industrial sales efforts. This involves customer communication, order entry, supply chain support, and product logistics coordination. This position reports to our facility located in Itasca, Illinois and has a work schedule of Monday - Friday 8am to 5pm.

Core Responsibilities:

• Provide a high-level of direct support with customers throughout product acquisition stage of sales cycle, both domestically and internationally
• Respond to customer questions regarding orders, pricing, and shipments
• Communicate inventory needs with partnering departments in operations, production, and distribution
• Work directly with third party providers to support customer requirements including but not limited to; distribution, transportation/deliver, blending, packaging, and stocking
• Intake all necessary information and input all quality issues into CRM
• Create and manage price lists, ensuring accuracy at the departmental and customer levels
• Utilizing standards templates and software, create customer specific industrial labels when needed
• Act as a key department resource for special projects

Position Requirements:

• High school diploma or equivalent
• Minimum of 5 years of customer service experience
• Ability to communicate professionally with a variety of audiences, both in writing and verbally

Preferred Requirements:

• Experience working with ERP systems such as EnterpriseOne (JDEdwards)
• Experience working with CRM systems such as Microsoft Dynamics

Other Details:

• Pay Type – hourly
• Pay range - $ $21.83/hour - $25.67/ hour depending on education, experience, and skillset.
• Paid time off and paid holidays each year
• Employee bonus program
• 401(k) with company match
• Paid life, short-term disability, and long-term disability insurance
• Health savings account (HSA) and flexible spending account (FSA) options
• Affordable group dental, vision, critical illness, and accident insurance
• Employee discount on product

If you have any questions or need assistance with the application process, please email: [e-mail]

Equal Opportunity Employer/Veterans/Disabled

AMSOIL is an Equal Employment Opportunity employer. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity , age, marital status, physical or mental disability, medical condition, veteran status or any other factor determined to be unlawful by federal, state or local statutes.