International Orders & Logistics Specialist

Q'Apel Medical, Inc; Fremont (CA); Vor Ort; USD 75.000 - 85.000; Vollzeit

Zusammenfassung

Q’Apel Medical, Inc. is seeking a Customer Service Operations Specialist to manage order entry and complex import/export procedures for domestic and international customers.

The role requires coordination with sales, production, quality, and finance to ensure on-time fulfillment and accurate billing. The ideal candidate has 4+ years in customer service or logistics, experience with NetSuite/Salesforce, and a Bachelor’s degree in a related field.

Qualifikationen

• Bachelor’s degree in Business, Supply Chain, International Trade, or a related field preferred.
• Hands-on experience with NetSuite and/or Salesforce (or similar ERP/CRM).
• Medium to high proficiency in Excel and Microsoft Office tools.
• Experience in customer service, order entry, logistics, or export documentation.
• Strong communication and global coordination skills.

Aufgaben

• Perform accurate, timely order entry for domestic and international customers in NetSuite and Salesforce.
• Process international import and export orders with required steps and documentation.
• Prepare export documentation to comply with international regulations.
• Coordinate distributor shipments and supervise 3PL transactions.
• Serve as main contact for international customers and provide professional service.
• Collaborate with sales, production, quality, and finance to support order fulfillment and billing.
• Maintain records and provide reports on order fulfillment, backorders, and stock availability.
• Lead and train teammates on new systems or processes and drive process improvements.

Kenntnisse

NetSuite

Salesforce

Excel

Communication

Ausbildung

Bachelor’s degree in Business / Supply Chain / International Trade

Tools

NetSuite

Salesforce

Jobbeschreibung

Q’Apel Medical, Inc. is seeking a Customer Service Operations Specialist to manage order entry and complex import/export procedures for domestic and international customers.

The role requires coordination with sales, production, quality, and finance to ensure on-time fulfillment and accurate billing. The ideal candidate has 4+ years in customer service or logistics, experience with NetSuite/Salesforce, and a Bachelor’s degree in a related field.