Global Customer Service Administrator

Coilcraft, Inc.; Cary (IL); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Disability Insurance

Employee Assistance Program

Flexible Spending Account

Health Insurance

Health Savings Account

Life Insurance

Paid Holidays

Paid Time Off

Profit Sharing

Vision Insurance

Job summary

Coilcraft, Inc. is seeking a Customer Service Administrator in Cary, Illinois. You will support the Customer Service team with daily administrative tasks, answer phones, manage inquiries, and help with order-related information to ensure smooth operations across departments and international locations.

The role emphasizes organization, dependable performance, and collaborative problem solving within a global manufacturing environment, offering benefits and growth opportunities.

Qualifications

• High school diploma or equivalent is required or preferred.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office.
• Ability to answer phones and communicate professionally.
• Excellent attention to detail and organizational skills.
• Ability to prioritize multiple requests and follow through to completion.
• Willing to assist across departments and international locations.

Responsibilities

• Answer incoming calls to Coilcraft's general phone line and route messages or assist callers.
• Monitor the general sales email inbox and respond or route inquiries.
• Provide administrative support to the Customer Service team, including supplier forms and other documentation.
• Respond to requests from Coilcraft's international teams regarding product availability, stock, and COO information.
• Assist with gathering product weights and dimensions for customer requests.
• Prepare and distribute open-order reports for Customer Service Representatives.
• Help maintain records and ensure requests are directed and completed timely.
• Provide administrative support to other departments when workload allows; assist with additional projects.

Skills

Clear communication

Microsoft Office

Attention to detail

Organizational skills

Prioritization

Customer service

Team collaboration

Education

High school diploma or equivalent

Tools

ERP systems

Order management

Microsoft Excel

Job description

Coilcraft, Inc. is seeking a Customer Service Administrator in Cary, Illinois. You will support the Customer Service team with daily administrative tasks, answer phones, manage inquiries, and help with order-related information to ensure smooth operations across departments and international locations.

The role emphasizes organization, dependable performance, and collaborative problem solving within a global manufacturing environment, offering benefits and growth opportunities.