Customer Service Associate

Coilcraft, Inc.; Cary (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) Matching

Health Insurance

Paid Time Off

Vision Insurance

Dental Insurance

Job summary

Coilcraft, Inc. in Cary, Illinois is seeking a Customer Service Associate for the Critical Products group.

You will be the trusted contact for customers, processing orders, quotes, and returns while delivering exceptional service and building strong relationships. The role requires a high school diploma and 2+ years of customer service experience, with proficiency in Microsoft Office, strong communication skills, and meticulous attention to detail.

Qualifications

• High school diploma or equivalent is required and 2+ years of customer service experience is preferred.
• Proficiency with Microsoft Office Suite is expected for daily tasks.
• Strong verbal and written communication skills and attention to detail are essential.
• Ability to manage multiple tasks and follow through on commitments; professional demeanor in all interactions.
• Experience with ERP or order management systems is a plus.

Responsibilities

• Process customer orders, quotes, returns, and related transactions accurately and efficiently.
• Respond to customer questions and resolve issues professionally and courteously.
• Communicate daily with customers and internal departments to ensure timely order fulfillment.
• Perform required customer verifications and maintain accurate records.
• Escalate customer concerns when appropriate to ensure prompt resolution.
• Manage multiple priorities while meeting individual and team performance goals.
• Present a professional image in all interactions with customers and vendors.
• Support a collaborative, customer-focused team environment.

Skills

Microsoft Office Suite

Verbal and written communication

Attention to detail

Multitasking

Professional demeanour

Education

High school diploma or equivalent

Tools

ERP or order management system

Job description

DELIVER EXCEPTIONAL CUSTOMER SERVICE AT COILCRAFT

Position: Customer Service Associate - Critical Products Location: Cary, Illinois

Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics. We are seeking a Customer Service Associate to support our Critical Products group. In this role, you'll serve as a trusted point of contact for customers, ensuring orders, quotes, and returns are processed accurately while delivering exceptional service and building strong relationships.

About The Role And Your Impact

• Process customer orders, quotes, returns, and related transactions accurately and efficiently
• Respond to customer questions and resolve issues professionally and courteously
• Communicate daily with customers and internal departments to ensure timely order fulfillment
• Perform required customer verifications and maintain accurate records
• Escalate customer concerns when appropriate to ensure prompt resolution
• Manage multiple priorities while meeting individual and team performance goals
• Present a professional image in all interactions with customers and vendors
• Support a collaborative, customer-focused team environment

Who We're Looking For

• High school diploma or equivalent
• 2+ years of customer service experience preferred
• Proficiency with Microsoft Office Suite
• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Ability to manage multiple tasks and follow through on commitments
• Professional, diplomatic approach to resolving customer concerns

Preferred Skills

• Manufacturing or industrial customer service experience
• Experience processing orders, quotes, or returns
• ERP or order management system experience
• Ability to build strong relationships with internal and external customers

Why You'll Love Working at Coilcraft

• Join a stable company with a 75+ year history of engineering excellence
• Support customers around the world in a collaborative environment
• Opportunities for professional growth and advancement
• Comprehensive benefits including health insurance, 401(k) with company match, and profit sharing

Benefits

• 401(k) Matching
• Dental Insurance
• Disability Insurance
• Employee Assistance Program
• Flexible Spending Account
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid Holidays
• Paid Time Off
• Profit Sharing
• Vision Insurance

Equal Opportunity Employer: Disability / Veteran

This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.