Customer Service Assistant

Coilcraft, Inc.; Cary (IL); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Disability Insurance

Employee Assistance Program

Flexible Spending Account

Health Insurance

Health Savings Account

Life Insurance

Paid Holidays

Paid Time Off

Profit Sharing

Vision Insurance

Job summary

Coilcraft, Inc. is seeking a Customer Service Administrator in Cary, Illinois. You will support the Customer Service team with daily administrative tasks, answer phones, manage inquiries, and help with order-related information to ensure smooth operations across departments and international locations.

The role emphasizes organization, dependable performance, and collaborative problem solving within a global manufacturing environment, offering benefits and growth opportunities.

Qualifications

• High school diploma or equivalent is required or preferred.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office.
• Ability to answer phones and communicate professionally.
• Excellent attention to detail and organizational skills.
• Ability to prioritize multiple requests and follow through to completion.
• Willing to assist across departments and international locations.

Responsibilities

• Answer incoming calls to Coilcraft's general phone line and route messages or assist callers.
• Monitor the general sales email inbox and respond or route inquiries.
• Provide administrative support to the Customer Service team, including supplier forms and other documentation.
• Respond to requests from Coilcraft's international teams regarding product availability, stock, and COO information.
• Assist with gathering product weights and dimensions for customer requests.
• Prepare and distribute open-order reports for Customer Service Representatives.
• Help maintain records and ensure requests are directed and completed timely.
• Provide administrative support to other departments when workload allows; assist with additional projects.

Skills

Clear communication

Microsoft Office

Attention to detail

Organizational skills

Prioritization

Customer service

Team collaboration

Education

High school diploma or equivalent

Tools

ERP systems

Order management

Microsoft Excel

Job description

SUPPORT CUSTOMER SERVICE OPERATIONS AT COILCRAFT Position: Customer Service Administrator Location: Cary, Illinois Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for quality and engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics worldwide. We are seeking a Customer Service Administrator to join our Customer Service team. This role is ideal for someone who is organized, dependable, and enjoys helping others. You'll provide day-to-day administrative support that keeps the department running smoothly, allowing our Customer Service Representatives to focus on customer relationships and account management.

About The Role And Your Impact

• Answer incoming calls to Coilcraft's general phone line and assist callers directly or route messages to the appropriate department or Customer Service Representative
• Monitor the general sales email inbox and respond to or route customer inquiries to the appropriate team member
• Provide administrative and clerical support to the Customer Service team, including supplier forms and other customer documentation
• Respond to requests from Coilcraft's international teams regarding product availability, stock, and Country of Origin (COO) information
• Assist with gathering product weights and dimensions for customer requests
• Prepare and distribute open-order reports for Customer Service Representatives
• Help maintain accurate records and ensure customer requests are directed and completed in a timely manner
• Provide administrative support to other departments when Customer Service workload allowsAssist with additional projects and general office responsibilities as needed

Who We're Looking For

• High school diploma or equivalent
• Previous administrative, customer service, or office experience preferred
• Strong verbal and written communication skills
• Comfortable answering phones and communicating professionally with customers and employees
• Strong computer skills, including Microsoft Office
• Excellent attention to detail and organizational skills
• Ability to prioritize multiple requests and follow through to completion
• Dependable, flexible, and willing to assist wherever needed
• Ability to work effectively with colleagues across departments and international locations

Preferred Skills

• Experience in an administrative support or customer service environment
• Experience working with ERP, order management, or other business systems
• Microsoft Excel experience
• Previous experience in a manufacturing or business-to-business environment

Why You'll Love Working at Coilcraft

• Join a stable, privately held company with a 75+ year history
• Work with an experienced and collaborative Customer Service team
• Gain exposure to multiple areas of a global manufacturing organization
• Build valuable experience in customer service, administration, and business operations
• Take on a varied role where you can support different teams and projects
• Comprehensive benefits including health insurance, 401(k) with company match, and profit sharing

Benefits

• 401(k) Matching
• Dental Insurance
• Disability Insurance
• Employee Assistance Program
• Flexible Spending Account
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid Holidays
• Paid Time Off
• Profit Sharing
• Vision Insurance

Equal Opportunity Employer: Disability / Veteran.

This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.