Customer Service Assistant

Coilcraft; Cary (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Disability Insurance

Employee Assistance Program

Flexible Spending Account

Health Insurance

Health Savings Account

Life Insurance

Paid Holidays

Paid Time Off

Profit Sharing

Vision Insurance

Job summary

Coilcraft, Inc. in Cary, Illinois is seeking a Customer Service Administrator to support the daily operations of our Customer Service team. This role emphasizes organized administrative duties to keep order processing and communications flowing smoothly.

You will handle calls, monitor the sales inbox, prepare reports, and collaborate with internal teams on product availability, COO information, and documentation, enabling our representatives to focus on building customer relationships.

Qualifications

• High school diploma or equivalent is required.
• Previous administrative, customer service, or office experience preferred.
• Experience with ERP, order management, or related business systems is desirable.
• Proficiency in Microsoft Excel is preferred.

Responsibilities

• Answer incoming calls to Coilcraft's general line and route messages as needed.
• Monitor the general sales email inbox and route inquiries to the right team.
• Provide administrative support to the Customer Service team and handle documentation.
• Coordinate product availability, stock, and COO information with international teams.
• Assist in gathering product weights and dimensions for requests.
• Prepare and distribute open-order reports for Customer Service Representatives.
• Maintain accurate records and ensure timely completion of requests.
• Support other departments when workload allows and assist with projects.

Skills

Microsoft Excel

ERP / order management

Administrative support

Customer service

Manufacturing / B2B experience

Education

High school diploma or equivalent

Tools

ERP systems

Job description

SUPPORT CUSTOMER SERVICE OPERATIONS AT COILCRAFT

Position: Customer Service Administrator Location: Cary, Illinois

Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for quality and engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics worldwide. We are seeking a Customer Service Administrator to join our Customer Service team. This role is ideal for someone who is organized, dependable, and enjoys helping others. You'll provide day-to-day administrative support that keeps the department running smoothly, allowing our Customer Service Representatives to focus on customer relationships and account management.

About the Role and Your Impact

• Answer incoming calls to Coilcraft's general phone line and assist callers directly or route messages to the appropriate department or Customer Service Representative
• Monitor the general sales email inbox and respond to or route customer inquiries to the appropriate team member
• Provide administrative and clerical support to the Customer Service team, including supplier forms and other customer documentation
• Respond to requests from Coilcraft's international teams regarding product availability, stock, and Country of Origin (COO) information
• Assist with gathering product weights and dimensions for customer requests
• Prepare and distribute open-order reports for Customer Service Representatives
• Help maintain accurate records and ensure customer requests are directed and completed in a timely manner
• Provide administrative support to other departments when Customer Service workload allows
• Assist with additional projects and general office responsibilities as needed

Who We're Looking For

• High school diploma or equivalent
• Previous administrative, customer service, or office experience preferred

  Preferred Skills

  • Experience in an administrative support or customer service environment
  • Experience working with ERP, order management, or other business systems
  • Microsoft Excel experience
  • Previous experience in a manufacturing or business-to-business environment

  Why You'll Love Working at Coilcraft

  • Join a stable, privately held company with a 75+ year history
  • Work with an experienced and collaborative Customer Service team
  • Gain exposure to multiple areas of a global manufacturing organization
  • Build valuable experience in customer service, administration, and business operations
  • Take on a varied role where you can support different teams and projects
  • Comprehensive benefits including health insurance, 401(k) with company match, and profit sharing

  Benefits

  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Insurance
  • Health Savings Account
  • Life Insurance
  • Paid HolidaysPaid Time Off
  • Profit Sharing
  • Vision Insurance

  Equal Opportunity Employer: Disability / Veteran.

  This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.