Global Customer Quality Liaison

ADM; Decatur (IL); On-site; USD 57,000 - 106,000; Full time

Benefits offered by this job

Physical wellness

Financial wellness

Mental and social wellness

Paid time off

Tuition assistance

Company training

Job summary

ADM invites applications for a Customer Quality Representative in Decatur, IL. You will act as the liaison between customers and internal departments, supporting quality across manufacturing sites and warehouses, handling requests, audits, and improvements.

The role requires collaboration with Product Stewards and the Customer Quality Manager, ensuring rapid resolution of issues while contributing to food safety and production quality goals. Background check is required.

Qualifications

• Bachelor’s degree preferred, in a science discipline preferred
• Minimum of 3 years with quality or technical related experience preferred
• Ability to understand technical properties and functionality of ingredients
• Strong organizational skills, including excellent written and verbal communication skills
• Developed interpersonal techniques, customer focused
• Ability to prioritize and work independently with minimal supervision; effectively plan, organize, and execute own activities

Responsibilities

• Provide global quality support for ADM CoE BU associated products
• Handle incoming quality requests from customers, end users and sales managers with an aim towards a high level of customer satisfaction
• Liaise between customers and internal departments as applicable on all relevant quality related matters
• Identify and manage risks in cooperation with plant quality department, as well as food and feed safety managers
• Communicate with customer base on all facets of quality and food safety details
• Document any customer complaints, and act as liaison with Business Managers, General Managers, Research, Operations, Legal and Regulatory to take required course of action; communicate with customer to ensure full resolution of complaint
• Participate in customer audits as needed
• Assist Product Stewards, business, and sales managers with relevant projects
• Master information systems as needed to effectively perform tasks
• Respond to customer requests for standard/non‑standard documentation and questionnaires as needed

Skills

Quality knowledge

Communication skills

Interpersonal skills

Organizational skills

Independent work

Education

Bachelor’s degree preferred

Tools

Quality systems

Job description

ADM invites applications for a Customer Quality Representative in Decatur, IL. You will act as the liaison between customers and internal departments, supporting quality across manufacturing sites and warehouses, handling requests, audits, and improvements.

The role requires collaboration with Product Stewards and the Customer Quality Manager, ensuring rapid resolution of issues while contributing to food safety and production quality goals. Background check is required.