Customer Quality Engineer: Frontline Quality Liaison

DRiV Incorporated; Skokie (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

DRiV Incorporated is seeking a Customer Quality Engineer in Illinois to be the primary contact for customer quality concerns. You will translate customer needs to production actions, work with all plant areas, and coordinate with other sites to ensure conformance to requirements.

You will drive issue resolution through audits, PPAP/APQP support, and continuous improvement initiatives, with emphasis on efficient communication and documentation.

Qualifications

• Bachelor’s degree or equivalent in engineering, business, or related field.
• Minimum two years of manufacturing quality experience in a production setting.
• Experience with automotive quality standards and customer-facing quality issues.

Responsibilities

• Host customer visits/audits and submit quality assessments.
• Update customers on the status of quality requests in a timely manner.
• Translate customer requirements to plant actions and communicate changes.
• Collaborate with engineering to address customer-related issues.
• Maintain customer portals and track outstanding issues for improvement.

Skills

Quality auditing

IATF16949 & ISO9001

MS Office

Leadership

Documentation

Measurement tools

Reading prints

Education

Bachelor’s Degree in Engineering, Business or related field

Tools

Caliper

Micrometer

Job description

DRiV Incorporated is seeking a Customer Quality Engineer in Illinois to be the primary contact for customer quality concerns. You will translate customer needs to production actions, work with all plant areas, and coordinate with other sites to ensure conformance to requirements.

You will drive issue resolution through audits, PPAP/APQP support, and continuous improvement initiatives, with emphasis on efficient communication and documentation.