Global Customer Onboarding Lead - SaaS

Traild; United States; Hybrid; USD 10,000 - 14,000; Full time

Benefits offered by this job

Remote/hybrid options

Global team

High growth environment

Strong employee engagement

Job summary

Traild is seeking a Customer Onboarding Manager to join our growth-focused team. You will work with international clients, understand their business needs, and configure the software to meet requirements throughout implementation and onboarding.

The role demands a software consulting background, especially in accounts payable or ERP space, and excellent communication to solve client problems. We value strong collaboration, proactive ownership, and the ability to thrive in a fast-paced startup

Qualifications

• Background in customer success supporting a payments rollout.
• Experience with software implementation and customer support.
• Strong interpersonal and communication skills.

Responsibilities

• Effectively manage onboarding and implementation of new clients.
• Understand customer goals and ensure measurable value with the product.
• Provide user training, ongoing support and troubleshooting for the software.
• Collaborate with product and tech teams to maximize client value and improve service.
• Build strong relationships with customer stakeholders including executives.

Skills

Customer success

Onboarding

Software implementation

Tools

SYSPRO

Acumatica

Epicor

Job description

Traild is seeking a Customer Onboarding Manager to join our growth-focused team. You will work with international clients, understand their business needs, and configure the software to meet requirements throughout implementation and onboarding.

The role demands a software consulting background, especially in accounts payable or ERP space, and excellent communication to solve client problems. We value strong collaboration, proactive ownership, and the ability to thrive in a fast-paced startup