Customer Onboarding Manager - Philippines

Traild Pty; United States; Remote; USD 10,000 - 14,000; Full time

Benefits offered by this job

Remote/hybrid options

Global team

High growth environment

Strong employee engagement

Job summary

Traild is seeking a Customer Onboarding Manager to join our growth-focused team. You will work with international clients, understand their business needs, and configure the software to meet requirements throughout implementation and onboarding.

The role demands a software consulting background, especially in accounts payable or ERP space, and excellent communication to solve client problems. We value strong collaboration, proactive ownership, and the ability to thrive in a fast-paced startup

Qualifications

• Background in customer success supporting a payments rollout.
• Experience with software implementation and customer support.
• Strong interpersonal and communication skills.

Responsibilities

• Effectively manage onboarding and implementation of new clients.
• Understand customer goals and ensure measurable value with the product.
• Provide user training, ongoing support and troubleshooting for the software.
• Collaborate with product and tech teams to maximize client value and improve service.
• Build strong relationships with customer stakeholders including executives.

Skills

Customer success

Onboarding

Software implementation

Tools

SYSPRO

Acumatica

Epicor

Job description

Traild: Who are we?

Traild is a high-growth SaaS company redefining how finance teams operate, combining AI, automation, and payments infrastructure to power the future of B2B finance.

Every year, businesses lose billions to fraud, errors, and mistakes. Traild exists to solve this at scale, helping finance teams move faster, stay in control, and operate with confidence.

With rapid customer growth, global expansion across APAC, North America and EMEA, and continued investment in product innovation, we are at a defining stage of our journey.

This is an opportunity to help shape the next category leader in finance automation, control and security, building technology that transforms how businesses manage, move, and protect money. At the core of this is a powerful AI-driven platform, enabling finance teams to deploy intelligent agents that do the work, surface risk in real time, and continuously improve how financial operations run.

Traild is building the infrastructure behind modern finance, protecting and powering meaningful volumes of the world’s B2B transactions.

If you’re excited by high growth, real ownership, and building something that matters, Traild is the place to do the most impactful work of your career.

Hear how Traild customers speak about us here.

The Role: Want to be a part of our exciting growth journey?

We are looking for a Customer Onboarding Manager to join our talented and dynamic team. As the company has expanded into several international markets, we are seeking someone with a genuine passion for helping and supporting our clients.

In this role, you willbe responsible forworking closely with our clients to understand their business requirements, configure the software to meet their needs and support them throughout the implementation and onboarding process.

The ideal candidate will have a software consulting background with experience in accounts payable or the enterprise resource planning (ERP) space. Strong interpersonal and communication skills isa must, as well as the ability to think creatively when solving customer problems.

Key Responsibilities

• Effectively manage the onboarding and implementation of new clients.


• Understand customer goals and ensure they are achieving measurable value with the product.


• Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.


• Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.


• Build strong, trusted relationships with customer stakeholders (day-to-day champions and executives).

Who You Are:

• Our ideal candidate will have a background in customer success supportinga paymentsroll out


• Proven experience in a software implementation and customer support role


• Ability to problem solve and be resourceful


• Experience with ERP or accounting systems (eg.SYSPRO, Acumatica, Epicor) is a plus


• Prior experience thriving in a fast-paced startup/scale up environment


• Exceptional people and communication skills


• Intrapreunershipand proactiveness


• Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.

The monthly salary for this position is PHP 58,000–77,000 per month.

The Perks of Working at Traild

• Flexibility: we offer a range of remote, hybrid and flexible working options.


• Global team: we are growing across APAC, NA and EMEA and have team all across the world.


• We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it


• Our team genuinely loves working at Traild: our eNPS score is 78, where anything above 50 is considered world-class.

Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment. Please note that Traild is an E-Verify employer.